Anthony Laguna
Business Operations
League City,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Settlement Payments Administrator
Americor
11.2024 - Current
- Reviewed reports for accuracy, researched, identified and addressed any discrepancies.
- Responded to emails from RAM and GCS regarding creditor payments in a timely matter.
- Made decisions on whether to advance funds to pay out a settlement or not.
- Assisted the Retention team to ensure rained clients plans and settlements do not have issues moving forward.
Client Account Specialist
Americor
11.2023 - 11.2024
- Implemented creative problem-solving processes to address unique client challenges and provide customized solutions.
- Actively participated in weekly status meetings, sharing insights on account performance and recommending adjustments as needed.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics.
- Provided exceptional customer service, addressing client inquiries regarding payoffs promptly and professionally.
- Managed and responded to high volumes of email inquires from clients and team members, ensuring prompt and professional communication.
Title Assistant/Team Lead in Title Operations
Title Connect
07.2020 - 04.2023
- Communicated with clients via email or phone call to resolve common title issues.
- Analyzed and verified grant deeds and deeds of trusts are properly documented processed for recording.
- Promoted to Team Lead on September 2021
- Provided daily overall management support by overseeing and assisting the Title Department in all aspects of title operations.
- Ensured teams and individuals understand roles and responsibilities via clear communication of goals and objectives.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Open Order Desk/Title Assistant
Western Resources Title
03.2015 - 07.2020
- Completed data entry tasks with accuracy and efficiency.
- Promoted to Title Assistant in July 2017.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA 08.2011 - 12.2014
Associate of Arts - General Studies
Mt. San Antonio Junior College
Walnut, CA 07.2006 - 05.2009
High School Diploma -
Walnut High School
Walnut, CA 08.2002 - 06.2005
Skills
Staff Management
Title Processing
Customer Service
Microsoft Office
Office Administration
Time Management
Conflict Resolution Skills
Production Monitoring
Data Entry
Critical Thinking
Organization and Planning
Adaptability
Timeline
Settlement Payments Administrator
Americor
11.2024 - Current
Client Account Specialist
Americor
11.2023 - 11.2024
Title Assistant/Team Lead in Title Operations
Title Connect
07.2020 - 04.2023
Open Order Desk/Title Assistant
Western Resources Title
03.2015 - 07.2020
Bachelor of Arts - Criminal Justice
California State University - Fullerton
08.2011 - 12.2014
Associate of Arts - General Studies
Mt. San Antonio Junior College
07.2006 - 05.2009
High School Diploma -
Walnut High School
08.2002 - 06.2005
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