Hi, I’m
Anthony Laird
Arcade,NY
Summary
Dynamic and ambitious leader with over 20 years thriving in high pressure, revenue generating team atmospheres. Extensively trained in Microsoft Office and corporate policy. Enthusiastic and charismatic with a strong multitasking work ethic and a clear record of success in any role. Ability to capture respect and admiration by demonstration, communication and developing and maintaining positive relationships with clients, partners, subordinates and superiors. Passionate about people, morale and dedicated to the success and ascendancy of company, employees and self.
Overview
21
years of professional experience
Work History
Supplemental Health Care
Client Service Manager
11.2022 - Current
Job overview
- Develop client relationships and strategic partnerships.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Generate revenue through filling jobs, creating new ones and maintaining current workforce.
Pioneer Credit Recovery Inc. - Navient Corp.
Senior Collection Manager
04.2002 - 06.2022
Job overview
- Taught, mentored and positively impacted performance of hundreds of collectors, team leads, supervisors and managers in three different locations with specialized strategies, tactics, persuasion techniques and communication skills to ensure revenue increases and top competitive performance.
- Responsible for reviewing and analyzing high level KPI metrics, revenue reports, projections as well as surveillance, evaluation and monitoring of federal law and federal contractual compliance adherence.
- Routine and systematic audits and verification of most current account statuses, expedited processes, quality and accuracy of account management and payment information that ensured department operations met federal guidelines.
- Led department strategy meetings to optimize revenue growth and expedite processes. Presented performance improvement ideas and plan to executives, management and then employees to execute.
- Extensive experience in developing and maintaining communication, collaboration and positive relationships with federal agencies, vendors, suppliers and other external organizations.
- Streamlined administrative department time, quality, cost and delivery of department supplies and other personnel resources.
- Achieved multiple departmental #1 national contractual performance awards through over 20 years of my collections and leadership for our US Department of Education and US Department of Treasury federal contracts.
Education
SUNY GeneseoGeneseo, NY
Bachelor of Arts from Pre-Law/History
05.2010
Genesee Community CollegeArcade, NY
Associate of Science from Criminal Justice
05.2008
Skills
- Leadership
- Team Oriented
- Problem Anticipation, Solving and Resolution
- Prioritizing and Planning
- Microsoft Office
- Adaptable to Changing Conditions
- Self Driven, Proactive and Efficient
- Positive and Outgoing
- Communication and Persuasion
- Writing
- Revenue Maximization
- Perseverance
United States Marine Corps
Recruit Training - Parris Island, SC - 2000
Marine Combat Training - 2000
Field Artillery School - 2001
Timeline
Client Service Manager
Supplemental Health Care
11.2022 - Current
Senior Collection Manager
Pioneer Credit Recovery Inc. - Navient Corp.
04.2002 - 06.2022
SUNY Geneseo
Bachelor of Arts from Pre-Law/History
Genesee Community College
Associate of Science from Criminal Justice