Anthony La Rocca
Orlando
Summary
Dedicated and hardworking professional with a blend of technical, operational, and customer-focused experience. I’m looking for a role where I can apply my hands-on skills in troubleshooting, equipment support, safety practices, and detailed documentation. I bring strong problem-solving abilities, reliability, and a steady work ethic, and I’m committed to contributing to a team that values accuracy, efficiency, and continuous improvement.
Overview
13
13
years of professional experience
Work History
Manager
Tijuana Flats
11.2023 - Current
- Opening and closing responsibilities, making sure shifts were set up.
- Customer service experience helps the guest achieve satisfaction.
- Problem-solving and critical thinking in a limited time frame.
- Financial and record-keeping duties.
Elevator Modernization Assistant
Oracle Elevator
08.2021 - 11.2023
- Assisted technicians with modernization/repairs
- Proper safety knowledge of tools/machinery based on OSHA guidelines
- Ensured job site equipment/supplies were accounted for and in good working condition
- Critical thinking under pressure
Credit Processer
Credit Solutions Plus
08.2017 - 08.2021
- Locate and review negative accounts using Credit Repair Cloud to track negative charges accurately.
- Maintained accuracy of work by completing in-depth research of credit reports and other internal documents
- Reviewed incoming documents for accuracy and noted problems.
- Maintain confidentiality when reviewing credit reports
Production Worker
Hayman Safe Co. INC.
01.2015 - 07.2017
- Troubleshoot problems with equipment to make repairs or report diagnostics to supervisors.
- Recorded production data in daily logs.
- Build and package products to comply with multiple work orders and deadlines.
- Organized all project components on worktables according to workflow.
Cook / Trainer
Tijuana Flats
06.2012 - 01.2015
- Maintain consistent quality and accuracy when preparing dishes.
- Trained all new hires and guided kitchen staff to improve overall performance.
- Ensure staff members adhere to policies.
- Responsible for delegating tasks.
Education
Information Systems Technology Bachelor of Science - Information Systems Technology
Seminole State College of Florida
Sanford, Florida, FL06-2028
Bachelor of Arts: Hospitality - Bachelor of Arts: Hospitality
University of Central Florida
Orlando, FL08-2016
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL06-2014
High School Diploma -
Hagerty High School
Oviedo, FL05-2012
Skills
- Reporting & Documentation
- Data Entry & Recordkeeping
- Customer Service & Client Support
- Technical Troubleshooting (hardware/equipment basics)
- Help Desk Support (ticketing, resolving user issues, guiding users step-by-step)
- Basic Network & System Knowledge (user accounts, passwords, connectivity checks)
- Office Equipment & Computer Proficiency
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong Communication Skills
- Critical Thinking & Problem-Solving
- OSHA-Aware Safety Knowledge
- Team Collaboration
Timeline
Manager
Tijuana Flats
11.2023 - Current
Elevator Modernization Assistant
Oracle Elevator
08.2021 - 11.2023
Credit Processer
Credit Solutions Plus
08.2017 - 08.2021
Production Worker
Hayman Safe Co. INC.
01.2015 - 07.2017
Cook / Trainer
Tijuana Flats
06.2012 - 01.2015
Information Systems Technology Bachelor of Science - Information Systems Technology
Seminole State College of Florida
Bachelor of Arts: Hospitality - Bachelor of Arts: Hospitality
University of Central Florida
Associate of Arts - General Studies
Seminole State College of Florida
High School Diploma -
Hagerty High School