Anthony Lawson
Westminster,CA
Overview
6
6
years of professional experience
Work History
Executive Team Leader - Guest Experience
Target
Huntington Beach, CA
10.2018 - Current
- Recruited, trained, evaluated, disciplined, coached, and motivated staff members as needed.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Monitored staff performance to ensure quality standards were met in all areas of guest experience.
- Created detailed reports on customer feedback data to identify trends in customer satisfaction levels.
- Implemented strategies designed to improve overall efficiency of the department's operations, including streamlining processes and procedures.
- Coached employees on best practices for delivering outstanding service that exceeded expectations.
- Collaborated with other departments within the organization to ensure seamless integration between all teams involved in providing excellent customer service.
Dispatcher
American Guard Services
Gardena, CA
04.2024 - 09.2024
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Recorded results of service calls to create report summaries for senior management.
- Documented services performed, operations information, and dispatch details in system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Program Leader
Think Together, Inc
Santa Ana, CA
08.2018 - 05.2020
- Maintained accurate records of attendance, student behavior, and other relevant information.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Engaged students in conversations about their day while providing emotional support when needed.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
- Developed lesson plans based on individual needs of each child attending the program.
- Established clear rules and guidelines for acceptable behavior among participants.
Education
Associate of Arts - Early Childhood Education
Golden West College
Huntington Beach, CASkills
Operations Management
Process Improvement
Public Speaking
Performance Management
Strategic Planning
Team Development
- Diversity and Inclusion
- Recruitment and Hiring
- Human Resources Operations
Emotional Intelligence
Organizational Development
Timeline
Dispatcher
American Guard Services
04.2024 - 09.2024
Executive Team Leader - Guest Experience
Target
10.2018 - Current
Program Leader
Think Together, Inc
08.2018 - 05.2020
Associate of Arts - Early Childhood Education
Golden West College