Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Anthony Leffler

Tampa,FL

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Retail Manager

Bohemian Reves
08.2022 - 01.2023

Sales Operations and Strategy:

  • Managed day-to-day sales operations, ensuring everything ran smoothly.
  • Trained and guided the team, fostering productivity and excellent customer service.
  • Monitored sales performance, analyzing trends and adjusting strategies accordingly.
  • Developed 1 practical procedures to keep the store organized and efficient.
  • Kept a watchful eye on inventory levels, balancing supply and demand.

Team Management and Development:

  • Led employee training, hiring, and termination processes.
  • Created and maintained employee schedules, optimizing coverage.
  • Coached and mentored staff to improve productivity and customer service.

Operational Efficiency and Procedures:

  • Designed and implemented operational procedures to streamline processes.
  • Ensured compliance with safety protocols, cash management, and opening/closing procedures.
  • Managed inventory levels, minimizing excess stock while meeting customer demand.

Product Management and Innovation:

  • Sourced new products through wholesale channels.
  • Collaborated on in-house product development, expanding product line.
  • Oversaw product implementation, pricing, and merchandising.

Digital and Customer Service Responsibilities:

  • Responsible for Shopify-based physical and virtual sales channels including site and product updates, product pages, and inventory management for existing products and product launches
  • Resolved customer issues promptly and professionally.
  • Maintained accurate records of sales data and financial transactions.

Expansion Leadership:

  • Led the store expansion project, coordinating construction and logistics.
  • Ensured all details were correct during the renovation process.

Event Coordination and Development:

  • Orchestrated successful pop-up events, engaging customers and enhancing brand presence.

Barista Shift Lead

Paradeco Coffee
12.2021 - 08.2022
  • Served versatile specialty coffee positions, training positions, event planning, and consultations
  • Increased an average of 10% register sales due to self-directed sales techniques
  • Periodically involved with management systems review
  • Consulted and engaged in large wholesale and event-based sales
  • Implementation such as menu updates, product changes, and sale techniques for an immediate return on investment.

In-Store Trainer and Shift Lead

Buddy Brew Coffee
07.2020 - 09.2021

Team Management and Development:

  • Arranged comprehensive store operations, including inventory management, internal and external ordering (Sysco), and financial oversight.
  • Produced detailed weekly sales reports, analyzing data to inform strategic decisions.
  • Scheduled and supervised a team of 15 employees, ensuring optimal staffing levels and exceptional customer service.
  • Maintained rigorous adherence to standard operating procedures and food safety protocols.
  • Collaborated with cross-functional departments to enhance overall efficiency.

In-Store Trainer and Sales Specialist:

  • Pioneered innovative sales techniques, resulting in a 20% increase in revenue.
  • Developed and delivered training programs for new hires, emphasizing customer engagement and consistent service excellence.
  • Worked closely with executives to create and refine recipes, elevating the coffee experience for patrons.

Cashier and Espresso Expert:

  • Demonstrated cross-selling abilities, contributing to overall sales growth.
  • Mastered the art of espresso beverage creation, ensuring consistently high-quality offerings.
  • Trained colleagues on best practices, fostering a culture of excellence.

Expo/Delivery:

  • Efficiently delivered food orders to tables, maintaining a seamless dining experience.
  • Managed dishwashing and upheld cleanliness standards.
  • Adapted swiftly to changing circumstances during challenging times.

Events Sector (Food Truck):

  • Successfully operated a mobile food truck, serving customers at various events.

Manager Barista/Retail

Coco Plum Place
12.2018 - 03.2020

Retail Operations and Management

  • Efficiently managed employee schedules, ensuring optimal staffing levels.
  • Organized retail processes to enhance efficiency and customer experience.
  • Advised on Square cash register procedures, streamlining transactions.
  • Utilized Homebase for effective employee management and training.

Merchandising and Culinary Skills

  • Strategically priced and displayed retail merchandise.
  • Prepared vegetarian and vegan dishes based on verbal instructions and proprietary recipes.
  • Crafted salads, smoothies, breakfast, and lunch wraps, along with coffee and espresso beverages.
  • Ensured adequate stock levels for food and beverages.
  • Took customer 50+ daily orders and skillfully cross-sold retail items alongside food offerings.

School Tutor

Monroe County School District
08.2018 - 03.2020
  • Hired by Monroe County as a trained AVID tutor
  • Assisted in the school certification for AVID demo school
  • Facilitated individual learning pathways based around student-directed groups and socratic paradigms for 6-8th grade students during class time.
  • Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
  • Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.

Lifeguard/Supervisor

Jacobs Aquatic Center
06.2015 - 02.2020

Lifeguard Responsibilities

  • Safety Enforcement: Diligently enforced pool rules, ensuring the well-being of all patrons.
  • Life-Saving Actions: Acted swiftly to save drowning patrons and administered crucial first aid when needed.

Staff Supervision

  • Compliance and Excellence: Ensured lifeguards met and exceeded standard requirements set by management.
  • Leadership Focus: As the primary supervisor for 20+ high-school-aged staff, emphasized professionalism, effective communication, focus, timeliness, and discipline.

Education

High School Diploma -

Coral Shores High School, Tavernier, FL
05.2018

Skills

  • Cardiopulmonary Resuscitation (CPR)
  • Management
  • Espresso
  • Planning
  • Sales
  • Adobe Premiere Pro
  • Customer Satisfaction
  • First Aid
  • Cash Register
  • Management Systems
  • Scheduling
  • Customer Service

Certification

  • CPR/AED Certification
  • First Aid Certification
  • Adobe Premier Pro Certification
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Manager - Bohemian Reves
08.2022 - 01.2023
Barista Shift Lead - Paradeco Coffee
12.2021 - 08.2022
In-Store Trainer and Shift Lead - Buddy Brew Coffee
07.2020 - 09.2021
Manager Barista/Retail - Coco Plum Place
12.2018 - 03.2020
School Tutor - Monroe County School District
08.2018 - 03.2020
Lifeguard/Supervisor - Jacobs Aquatic Center
06.2015 - 02.2020
Coral Shores High School - High School Diploma,
Anthony Leffler