Anthony Leffler

Sales Operations and Strategy:

• Managed day-to-day sales operations, ensuring everything ran smoothly.
• Trained and guided the team, fostering productivity and excellent customer service.
• Monitored sales performance, analyzing trends and adjusting strategies accordingly.
• Developed 1 practical procedures to keep the store organized and efficient.
• Kept a watchful eye on inventory levels, balancing supply and demand.

Team Management and Development:

• Led employee training, hiring, and termination processes.
• Created and maintained employee schedules, optimizing coverage.
• Coached and mentored staff to improve productivity and customer service.

Operational Efficiency and Procedures:

• Designed and implemented operational procedures to streamline processes.
• Ensured compliance with safety protocols, cash management, and opening/closing procedures.
• Managed inventory levels, minimizing excess stock while meeting customer demand.

Product Management and Innovation:

• Sourced new products through wholesale channels.
• Collaborated on in-house product development, expanding product line.
• Oversaw product implementation, pricing, and merchandising.

Digital and Customer Service Responsibilities:

• Responsible for Shopify-based physical and virtual sales channels including site and product updates, product pages, and inventory management for existing products and product launches
• Resolved customer issues promptly and professionally.
• Maintained accurate records of sales data and financial transactions.

Expansion Leadership:

• Led the store expansion project, coordinating construction and logistics.
• Ensured all details were correct during the renovation process.

Event Coordination and Development:

• Orchestrated successful pop-up events, engaging customers and enhancing brand presence.

• Served versatile specialty coffee positions, training positions, event planning, and consultations
• Increased an average of 10% register sales due to self-directed sales techniques
• Periodically involved with management systems review
• Consulted and engaged in large wholesale and event-based sales
• Implementation such as menu updates, product changes, and sale techniques for an immediate return on investment.

Team Management and Development:

• Arranged comprehensive store operations, including inventory management, internal and external ordering (Sysco), and financial oversight.
• Produced detailed weekly sales reports, analyzing data to inform strategic decisions.
• Scheduled and supervised a team of 15 employees, ensuring optimal staffing levels and exceptional customer service.
• Maintained rigorous adherence to standard operating procedures and food safety protocols.
• Collaborated with cross-functional departments to enhance overall efficiency.

In-Store Trainer and Sales Specialist:

• Pioneered innovative sales techniques, resulting in a 20% increase in revenue.
• Developed and delivered training programs for new hires, emphasizing customer engagement and consistent service excellence.
• Worked closely with executives to create and refine recipes, elevating the coffee experience for patrons.

Cashier and Espresso Expert:

• Demonstrated cross-selling abilities, contributing to overall sales growth.
• Mastered the art of espresso beverage creation, ensuring consistently high-quality offerings.
• Trained colleagues on best practices, fostering a culture of excellence.

Expo/Delivery:

• Efficiently delivered food orders to tables, maintaining a seamless dining experience.
• Managed dishwashing and upheld cleanliness standards.
• Adapted swiftly to changing circumstances during challenging times.

Events Sector (Food Truck):

• Successfully operated a mobile food truck, serving customers at various events.

Retail Operations and Management

• Efficiently managed employee schedules, ensuring optimal staffing levels.
• Organized retail processes to enhance efficiency and customer experience.
• Advised on Square cash register procedures, streamlining transactions.
• Utilized Homebase for effective employee management and training.

Merchandising and Culinary Skills

• Strategically priced and displayed retail merchandise.
• Prepared vegetarian and vegan dishes based on verbal instructions and proprietary recipes.
• Crafted salads, smoothies, breakfast, and lunch wraps, along with coffee and espresso beverages.
• Ensured adequate stock levels for food and beverages.
• Took customer 50+ daily orders and skillfully cross-sold retail items alongside food offerings.

• Hired by Monroe County as a trained AVID tutor
• Assisted in the school certification for AVID demo school
• Facilitated individual learning pathways based around student-directed groups and socratic paradigms for 6-8th grade students during class time.
• Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
• Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.

Lifeguard Responsibilities

• Safety Enforcement: Diligently enforced pool rules, ensuring the well-being of all patrons.
• Life-Saving Actions: Acted swiftly to save drowning patrons and administered crucial first aid when needed.

Staff Supervision

• Compliance and Excellence: Ensured lifeguards met and exceeded standard requirements set by management.
• Leadership Focus: As the primary supervisor for 20+ high-school-aged staff, emphasized professionalism, effective communication, focus, timeliness, and discipline.