Anthony Leija
San Antonio,TX
Summary
Responsive team leader with strong grocery retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tradehome Shoes
San Antonio, TX
04.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
Delivery Driver
Fed Ex Ground
San Antonio, TX
09.2020 - 05.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Maintained safe driving habits to protect property and general public on roadways.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Customer Service Manager
Walmart
San Antonio, TX
02.2017 - 07.2020
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Answered customer requests with friendly, knowledgeable service and support.
- Grew sales floor employee team while expanding service delivery.
- Interviewed, hired and trained new quality-focused customer service representatives.
Online Grocery Associate
Walmart
San Antonio, TX
08.2018 - 12.2019
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Loss Prevention Associate
Walmart
San Antonio, TX
02.2017 - 08.2018
- Maintained store compliance with physical security schematics to protect assets.
- Identified potential shoplifters and alerted management.
- Partnered with store managers on basis to conduct loss investigations.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Assisted with internal investigations into personnel theft or fraud.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Money Center Associate
HEB
San Antonio, TX
05.2015 - 02.2017
- Explained money center rules and regulations to customers.
- Processed customer transactions and applied appropriate fees.
- Answered customer questions about money services.
- Answered phone calls to assist customers with questions and orders.
- Trained new team members in cash register operation, stock procedures and customer service.
Cashier
HEB
San Antonio, TX
11.2012 - 05.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Judson High School
Converse, TX05.2014
Associate of Arts - Busininess Administration
San Antonio College
San Antonio, TX07.2020
Skills
- Conflict resolution techniques
- Talent development
- Client relations and retention
- Research ability
- Focused on customer satisfaction
- Training and coaching
- Store Organization
- Customer Relations
- Loss Prevention
- Sales Growth
- Hiring and Training
- Employee Scheduling
- Problem-Solving
Affiliations
- Member, Business Club at Northeast Lakeview College
- Member, MEN of NLC at Northeast Lakeview College
Certification
- Google Ads Search Certification/Completion ID: 237594108
- Google Analytics Individual Qualification/Completion ID: 237586444
Timeline
Assistant Store Manager
Tradehome Shoes
04.2023 - Current
Delivery Driver
Fed Ex Ground
09.2020 - 05.2023
Online Grocery Associate
Walmart
08.2018 - 12.2019
Customer Service Manager
Walmart
02.2017 - 07.2020
Loss Prevention Associate
Walmart
02.2017 - 08.2018
Money Center Associate
HEB
05.2015 - 02.2017
Cashier
HEB
11.2012 - 05.2015
High School Diploma -
Judson High School
Associate of Arts - Busininess Administration
San Antonio College