Anthony Lira
North Las Vegas,NV
Summary
- Fixed Progressive Insurance Account: Identified and resolved discrepancies in Progressive insurance claims and billing, working directly with Progressive representatives to ensure account accuracy and streamline claims processing.
- Trained Estimators: Led training initiatives for estimators on handling Progressive claims, emphasizing the importance of accurate data entry, proper documentation, and understanding of Progressive's specific claims processes.
- Achieved 50% GP on Estimates: Demonstrated strong commitment to business growth by consistently ensuring that all estimates reached a 50% gross profit margin (GP). Actively worked to optimize repair costs and negotiate fair prices with insurance companies while maintaining high-quality standards.
- Built Strong Relationships with Insurance Companies: Fostered strong relationships with insurance adjusters and claims representatives, ensuring effective communication and resolving any claims-related issues quickly to meet deadlines and client expectations.
- Customer-Focused: Prioritized customer satisfaction by ensuring all claims were processed efficiently and fairly. Continuously went above and beyond to exceed both customer and insurance company expectations, leading to improved client retention and satisfaction.
- Problem-Solving and Process Improvement: Successfully fixed and enhanced the relationship with Progressive insurance, improving overall account management and resolving issues that had previously caused delays or discrepancies.
- Team Collaboration & Mentorship: Actively collaborated with the team to ensure high-quality repair work and smooth claims processing. Willing to learn and teach others, providing mentorship to new writers and helping them improve their skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collision Estimator
Chapman Collision
10.2023 - 04.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Fixed Progressive Insurance Account: Identified and corrected discrepancies in Progressive insurance claims and billing processes, ensuring accuracy and compliance with company policies and industry standards. Worked closely with internal teams and Progressive representatives to resolve issues, resulting in smoother account management and improved client satisfaction.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Trained Estimators: Conducted training sessions for estimators on handling Progressive claims, focusing on accurate data entry, proper documentation, and understanding Progressive’s specific claims processing system. Helped ensure estimators followed industry best practices and Progressive’s procedures, reducing errors and increasing efficiency.
- Enhanced Claims Processing: Streamlined the claims workflow by implementing best practices for documentation, data validation, and client communication, resulting in faster claims resolution and fewer discrepancies.
- Collaborated with Insurance Adjusters: Built strong relationships with Progressive’s adjusters and claims teams to facilitate smooth claims processing, address any issues promptly, and ensure that all claims were handled effectively and in compliance with company policies.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Service Advisor to Manager
Caliber Collision
05.2018 - 10.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire repair process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Automotive Service Advisor
Service King Collision Center
10.2015 - 04.2018
- Educated customers on proper vehicle repairs , fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Owner Operator
Woodcrest Paint And Body LLC.
11.2011 - 08.2015
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Education
High School Diploma -
Walnut High School
400 Pierre Rd, Walnut, CA 9178906-2002
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Estimating techniques
- Parts ordering
- Repair planning
- Claims processing
- Damage documentation
- Diagnostic tools
- Structural analysis
- Cost management
- Gold ICar
Accomplishments
- Supervised team of 10 staff members. To reach there full potential
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Hard Worker & Results-Driven: Known for going above and beyond to meet and exceed targets, demonstrating a strong work ethic and dedication to success.
- Team Player & Mentor: Collaborative, approachable, and passionate about helping others grow, both personally and professionally.
- Continuous Learner: Committed to ongoing personal and professional development, always looking for ways to improve skills and contribute to team success.
Certification
I am I Car Gold Certified
Languages
Spanish
Limited Working
Timeline
Collision Estimator
Chapman Collision
10.2023 - 04.2024
Service Advisor to Manager
Caliber Collision
05.2018 - 10.2023
Automotive Service Advisor
Service King Collision Center
10.2015 - 04.2018
Owner Operator
Woodcrest Paint And Body LLC.
11.2011 - 08.2015
High School Diploma -
Walnut High School
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