Anthony Littlepage-Buggs
Server
Manhattan,NY
Summary
Dedicated and experienced professional with a passion for providing exceptional service to guests and ensuring an enjoyable and memorable experience. Maintaining positive morale and adept at managing multiple responsibilities simultaneously. Seeking opportunities to utilize expertise in customer service to contribute to a dynamic team environment.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Server/Cashier
Midtown Cafe & Dessertery
1 2023 - 5 2024
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Managed up to 8-10 tables simultaneously, ensuring prompt and attentive service
- Handled to-go orders efficiently at dessert counter
- Demonstrated extensive knowledge of desserts and coffee, including making lattes, cappuccinos, and iced coffees
- Ensured to-go food was prepared and packed correctly and sent to the right place
- Provided excellent customer service, including assisting with menu selections and answering inquiries
- Memorizing over 50+ menu items
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Prepared drinks according to standard recipes
- Took orders from customers accurately and in a timely manner
- Checked food before serving it to customers
- Delivered food orders promptly and courteously
- Monitored dining room for cleanliness and proper set-up at all times
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Handled money transactions accurately while following company procedures for handling cash payments
- Followed health safety guidelines when preparing and serving food products
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Upheld high standards of sanitation in accordance with health department regulations
- Stayed informed about daily specials, new menu items, promotions
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Addressed complaints to kitchen staff and served replacement items
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Assistant Manager
Boys & Girls Club of Oklahoma City
06.2017 - 08.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Planned engaging activities and field trips for youth members
- Developed and implemented lesson plans to promote learning and skill-building
- Maintained high morale and positive atmosphere within the Club
- Developed a system for tracking inventory and ordering supplies as needed
- Assessed individual needs of youth to develop appropriate plans for their development
- Coordinated with parents and guardians to ensure that the needs of each youth were being met
- Oversaw safety and security of each youth under supervision.
Education
Some College (No Degree) - Acting/Theatre
Acting/Theatre, University of North Carolina School of The Arts
Winston-Salem, NC 08.2020 - 12.2022
High School Diploma -
Classen High School Of Advanced Studies
Oklahoma City, OK 01.2015 - 05.2019
Skills
Strong organizational and planning skills
Excellent customer service
Proficient in Toast and Toast tables
Cash handling expertise
Memorizing daily menu specials
Problem solving skills
Strong communication skills
Active Listening
Ability to multitask under pressure
Food Running
Order Management
Safe Food Handling
Effective customer upselling
High-volume dining
Conflict and Complaint Resolution
Timeline
Some College (No Degree) - Acting/Theatre
Acting/Theatre, University of North Carolina School of The Arts
08.2020 - 12.2022
Assistant Manager
Boys & Girls Club of Oklahoma City
06.2017 - 08.2020
High School Diploma -
Classen High School Of Advanced Studies
01.2015 - 05.2019
Server/Cashier
Midtown Cafe & Dessertery
1 2023 - 5 2024
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