Anthony Lobato
La Mirada,CA
Summary
With an 11-year ascending career in IT, I serve as the IT Manager at Primary Care Associates of California / Unilogic Healthcare Management. My responsibilities encompass a full spectrum of technical support for software and hardware, including training, installation, and configuration. I take pride in providing technical assistance to our internal partners and managing external healthcare plans. My communicative prowess, coupled with a steadfast commitment to values, ethics, and integrity, underpins my achievements. Recognized for my urgency, accountability, meticulousness, and exceptional interpersonal abilities, I thrive in swiftly managing multiple tasks and learning rapidly in a dynamic, fast-paced setting. I relish the opportunity to work with a broad array of individuals and am always ready to embrace new challenges.
Overview
11
11
years of professional experience
Work History
IT Manager
Primary Care Associates Of California / Unilogic Healthcare Management
08.2021 - Current
- Streamlined Office 365 administration by implementing efficient processes and tools.
- Establish a phone system complete with an IVR system and a fully functional contact center.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
- Provided end-user training on best practices for data protection and secure system usage, leading to increased awareness and reduced incidents of human error.
IT Helpdesk Administrator
CareAccess MSO
06.2020 - 08.2021
- Perform Microsoft Windows updates on workstations, laptops, and servers.
- Transition the organization to work from home.
- Trained employees on new technology implementations, ensuring seamless integration into current workflows.
- Ensured optimal user experience by addressing end-user concerns promptly and troubleshooting issues effectively.
Systems Administrator
Coast Healthcare Management
10.2015 - 05.2020
- Improved system performance by implementing server upgrades and hardware replacements.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Reduced downtime with proactive monitoring of server resources and logs, enabling prompt identification and resolution of issues.
- Managed Active Directory domain services, ensuring efficient user account administration and group policy enforcement.
Pharmacy IT Technician
PharMedQuest / NS & Associates
11.2012 - 10.2015
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Successfully installed workstations, LAN networks, and surveillance systems across more than 12 locations.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Created training materials for both software and hardware aimed at new and existing employees.
Education
Associate of Science - Computer Information Systems
Fullerton College
Fullerton, CASkills
- Skilled in developing End-User Training materials and conducting security testing within the organization
- Excellent communication skills to work collaboratively with cross-functional teams
- Strong problem-solving skills to identify and resolve complex technical issues
- Proficient in Microsoft Office Suite and other relevant software
- Excellent communication and customer service skills
- Ability to manage multiple tasks and priorities effectively
- Strong analytical and problem-solving skills
- Willingness to learn and adapt to new technologies and trends in the industry
Relevant Qualifications
- Troubleshoot and resolve issues related to software, operating systems, hardware, and networks.
- Establish new security accounts for users and configure workstations, both local and remote.
- Created training materials for both software and hardware aimed at new and existing employees. Strong customer service skills / Collaborate with others to resolve technological issues.
- Capable of performing tasks with minimal supervision.
- Proficient in supporting and managing Windows 10/11 Pro, Microsoft Azure, Active Directory, Exchange, Hyper-V, SFTP/FTP, along with the comprehensive Office 365 suite within an enterprise setting.
References
References available upon request
Timeline
IT Manager
Primary Care Associates Of California / Unilogic Healthcare Management
08.2021 - Current
IT Helpdesk Administrator
CareAccess MSO
06.2020 - 08.2021
Systems Administrator
Coast Healthcare Management
10.2015 - 05.2020
Pharmacy IT Technician
PharMedQuest / NS & Associates
11.2012 - 10.2015
Associate of Science - Computer Information Systems
Fullerton College
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