Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Anthony (Tony) Lombardi

Anthony (Tony) Lombardi

Customer Service
Goodyear,AZ

Summary

Twenty-Three (23) years of experience in customer service and conflict resolution with a proven ability to speak to the value of products by demonstrating their relevance for future customers. As a law enforcement professional, search and rescue coordinator, and security director, these professions have afforded opportunities to gain a deep understanding of unique challenges and requirements of these fields, such as the importance of customer service. Whether the task at hand has been to assist citizens, network with a multitude of differing agencies or deliver operational excellence, customer satisfaction remains the highest priority. Additionally, the experience gained by managing teams of up to 25 people, handling sensitive information and improving operations and functions has provided the ability to effectively manage crises in fast-paced environments. Moreover, by being able to prioritize deadlines, customers' needs and organizations' strategies while also maintaining a detail-oriented, decisive and hardworking approach in both team and individual environments has proven to be a crucial skill to possess. As someone who is motivated to transition from government service to the corporate sector, the skills and experience necessary to be successful would be a welcomed challenge.

Overview

23
23
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Marine Interdiction Agent

U.S. Customs And Border Protection
San Diego, CA
07.2020 - 02.2023
  • Maintained customer satisfaction by simultaneously addressing up to 5 on-going threats related to smuggling of contraband and resolving conflict.
  • Oversaw strategic placement of up to 5 surface and 3 aviation based assets to maximize efficiency.
  • Ensured timely response to emergency calls for service with little wait time.
  • Critical Incident Stress Management (CISM) peer support for customers and team members who experience a traumatic events.

Deputy Sheriff

Okaloosa County Sheriffs Office
Shalimar, FL
02.2020 - 07.2020
  • Investigated over 10 incidents and crimes per shift, collected evidence, and recorded witness statements.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Instrumental in community policing initiatives to strengthen relationships with local citizens.
  • Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Provided public safety assistance at community events to maintain safe and secure environments.

Operations Specialist

U.S. Coast Guard
Boston, MA
11.1999 - 02.2020
  • Received up to 50 public emergency and non-emergency calls per shift and supervised response prioritization in order to effectively dispatch official units such as Coast Guard, police, fire, and EMS while tracking data in real-time.
  • Supervised up to 3 subordinates per shift.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Created a new reporting and documentation system for encounters with Foreign Nations while on the ocean.
  • Security Officer / Manager responsible for the establishment, implementation, training and response to security incidents which included communication, information and physical security threats.
  • Law Enforcement and Intelligence efforts focused on counter-drug & alien migration interdiction operations in New England, Southern California, Caribbean and abroad.

Education

Bachelor of Arts - General Studies

Southern New Hampshire University
Hooksett, NH
02.2013 - 07.2016

Skills

Excellent communication skills

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Accomplishments

  • Rescued over 500 migrants distressed at sea with quick and decisive actions to prevent loss of live in 2022.
  • Directly saved 67 lives and over $1,000,000 in property recovered in 2019.
  • Created a new reporting and documentation system for encounters with Foreign Nations while on the high seas; later adopted by the Navy's Fifth Fleet Central Command for Strategic Forces in 2015.
  • Achieved Advanced Boat Forces qualification by completing practical assessments and written tests with accuracy and efficiency in 2014.

Certification

Florida Department of Law Enforcement (FDLE) certification

Timeline

Marine Interdiction Agent

U.S. Customs And Border Protection
07.2020 - 02.2023

Florida Department of Law Enforcement (FDLE) certification

02-2020

Deputy Sheriff

Okaloosa County Sheriffs Office
02.2020 - 07.2020

Merchant Mariner Credential

05-2019

Bachelor of Arts - General Studies

Southern New Hampshire University
02.2013 - 07.2016

Operations Specialist

U.S. Coast Guard
11.1999 - 02.2020
Anthony (Tony) LombardiCustomer Service