Anthony Lombardi
Port Orange,FL
Summary
Quality Assurance Manager with expertise in devising effective quality procedures and establishing standards. Skilled at specifying quality requirements and monitoring procedure performance. Organized and motivated employee seeking entry-level opportunities to expand skills while facilitating company growth. Equipped with a deep understanding on the importance of relationship building. Devoted to giving every customer a positive and memorable experience. Consistently looking for growth and development opportunities.
Overview
14
14
years of professional experience
Work History
Quality Assurance Supervisor
Florida Boat Detailing
Daytona Beach, FL
02.2021 - Current
- Enforced adherence to quality assurance procedures by reviewing subordinate's completed projects and following up on necessary adjustments.
- Supervised training of new personnel to maximize capacities of the quality assurance team.
- Collaborated with management to strategize and address significant quality issues.
- Consulted with management and personnel to educate on QA standards.
- Maintained oversight of employee compliance with QA procedures, bringing attention to non-compliant behavior.
- Inspected and repaired products to meet project expectations.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Prepared reports to communicate results of quality inspection activities to management.
- Identified necessary training for employees and implemented tailored interventions to ensure adherence to quality standards.
- Sent out frequent reminders of scheduled meetings and project expectations to subordinates.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Presented performance and productivity reports to management.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations
- Motivated and evaluated personnel for performance improvement and goal achievement.
Server Trainer
Aunt Catfish's on the River
Port Orange, FL
04.2010 - 02.2021
- Provided guidance and instruction to new team members regarding food safety procedures and customer service strategies.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Ensured accurate billing and successful payment collection from customers.
- Prepared and led food service training programs to teach staff various tasks.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained goals and expectations required of trainees.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Mainland High School
Daytona Beach, FL01-2010
Some College (No Degree) -
Daytona State College
Daytona Beach, FLSkills
- Detail Oriented
- Performance monitoring
- Verbal and Written Communication
- Project Management
- Problem-solving skills
- Communication proficiency
- Quality improvements
- Team Leadership
- Quality Assurance
- Customer Service
- Sound decision-making abilities
- Collaboration skills
- Documentation And Reporting
- Finished Product Inspection
- Personnel Management
- Relationship Building
- Positive and professional
- Sales Techniques
- Suggestive Selling
- High-volume dining
Affiliations
- Fitness enthusiast
- Martial arts practitioner
Timeline
Quality Assurance Supervisor
Florida Boat Detailing
02.2021 - Current
Server Trainer
Aunt Catfish's on the River
04.2010 - 02.2021
High School Diploma -
Mainland High School
Some College (No Degree) -
Daytona State College