Anthony Longclaws
Stevens,PA
Summary
Hands-on Assistant Bakery Manager liaises with store management to plan and direct day-to-day bakery operations. Consistently strategizes to improve customer service, drive sales and develop marketing techniques to expand customer base. Maintains high standards, delivers tasty products and fosters positive environment to promote corporate brand.
Also considering myself an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Bakery Manager
Weis Markets Inc
05.2022 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
- Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
- Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
Seafood Manager
Weis Markets Inc
04.2019 - 05.2022
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Streamlined inventory management for increased efficiency and reduced waste.
- Collaborated with suppliers to ensure consistent delivery of fresh, sustainably-sourced seafood.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Implemented effective staff training programs, resulting in knowledgeable and efficient team members.
- Managed budgeting and pricing strategies to maximize profitability without compromising quality.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
- Assisted in creating an approachable atmosphere where customers could learn about different types of seafood options as well as their preparation methods.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Provided detailed information to customers about available seafood products and self-service items.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Managed daily work schedules for seafood staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
Sales Associate
Weis Markets Inc
12.2018 - 04.2019
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Redners Warehouse
11.2014 - 09.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Lottery and Gambling
- Propane and Gas Exchanges
Education
High School Diploma -
Portage Collegiate
Portage La Prairie, MB06.2010
Skills
- Supply Ordering
- Employee Coaching
- Product Rotation
- Bakery Operations
- Marketing promotions
- Scheduling Staff
- Task Delegation
- Food Preparation
- Waste Reduction
- Sanitation protocols
- Allergen awareness
- Health regulations
Hobbies
- I recently got into scrapbooking and picture editing, as well other media ventures, including music mixing.
- Human History, reading about the Human Experience. Writing about mine.
- Music, Collecting CD's and Vinyl Records; Listening to it and maybe writing it. (Credited Writer)
- Disney
- Fitness and Health
Timeline
Assistant Bakery Manager
Weis Markets Inc
05.2022 - 02.2024
Seafood Manager
Weis Markets Inc
04.2019 - 05.2022
Sales Associate
Weis Markets Inc
12.2018 - 04.2019
Sales Associate
Redners Warehouse
11.2014 - 09.2018
High School Diploma -
Portage Collegiate