Anthony Lopez

• Leading data and architecture design as a Key User for a major agile DevOps initiative, focusing on the integration of POS, ERP, HRIS, and expense management systems using Dynamics 365
• Collaborating with Accenture consultants to tailor solutions for Bucherer’s US-based operations, addressing unique regulatory and operational requirements compared to the EU businesses
• Leading the development of a global service work order system to streamline and enhance service operations across multiple regions.
• Managing the transition of responsibilities to ensure continuity while overseeing the successful implementation and integration of new technology solutions
• Optimize project timelines by effectively delegating tasks and prioritizing workload among team members
• Cultivate a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions
• Develop strong relationships with key global partners, fostering collaboration and mutual growth opportunities

• Lead a team responsible for IT infrastructure and operations, focusing on enhancing service availability, reliability, and security.
• Oversee IT service management, including Incident, Change, and Problem management, ensuring efficient and effective IT operations.
• Drive improvements in IT security posture and negotiate contracts to optimize costs and resource allocation.

Key Accomplishments:

• Implemented SD-WAN with Fortinet hardware, enhancing network performance and reliability.
• Established ITIL-based Incident, Change, and Problem management practices, aligning with industry best standards.
• Integrated CIS Top 20 controls to support compliance with the California Consumer Privacy Act (CCPA).
• Migrated Cisco phone system to a cloud-based solution, achieving $200k in annual savings and a $250k CAPEX reduction.
• Developed a highly available network infrastructure across all sites using MPLS and 4G with legacy Cisco routers, ensuring 100% uptime.
• Deployed a comprehensive Cybersecurity program, achieving 100% PCI compliance.
• Negotiated MPLS and telecommunications contracts, resulting in $400k in annual savings.
• Led the IT migration and contract integration during the acquisition of Baron and Leads.
• Provided mentoring and guidance on a corporate committee dedicated to enhancing workplace environments.
• Participated in an IT Leadership Council with CIOs from various retail companies to share and implement best practices.

• Develop infrastructure design architectures to support new media and marketing web and mobile applications, while optimizing performance for existing platforms.

Managed high-impact global incidents related to distributed infrastructure and data, ensuring the stability of production environments. As the Global Service Manager for Change Management, defined and enhanced change management processes to mitigate risk and enhance infrastructure stability.

• Led global team in incident, change, and risk management across Firm's IT and application infrastructures.
• Oversaw major data center power downs, including risk assessments, tool adoption, and training.
• Managed and guided technical conference and business update calls during incidents, preparing time-sensitive communications, driving decisions for business resumption, and minimizing impact.
• Conducted weekly formal post-incident reviews with IT teams aligned with business needs.
• Defined and refined departmental processes for client services.
• Reviewed high-risk changes weekly, leading conference calls with infrastructure and application support teams to address risk exposures from conflicts or timing issues.
• Revamped the Global Production Calendar, integrating planned business and infrastructure events and feeding change restrictions into the change management system.
• Revamped the Firm’s Large Scale Change process to ensure broad communication on significant changes.
• Managed Change Approval/Completion reporting to provide visibility into change status at key checkpoints and assess the effectiveness of change management practices.

• Manage operations team of 6 direct reports and directly support engineering team of 15 developers
• Propose and implement new technology and establish policies to ensure efficient and secure operations to support social network with 100MM page views per month
• Lead architect in designing website infrastructure
• Moved co-lo to new facility which resulted in $180,000 in annual savings
• Setup Amazon EC2 servers for scaling image server processing
• Setup website development environment using Subversion, Apache, and Samba
• Moved Sun and Oracle servers to open source platform utilizing LAMP resulting in reduced costs
• Setup EMC cx-500 SAN to replace Sun A500 SAN
• Wrote custom scripts for monitoring email provider deferral and blocking, admin task automation, and others
• Setup data warehouse using EMC cx-500 SAN and LVM
• Wrote custom tools for automating MySQL backups and archiving with merge tables
• Moved system and network monitoring from WhatsUpGold to Nagios
• Setup Munin and Cacti to analyze resource trends and suggest improvements
• Implemented functional partitioning in MySQL to meet website and storage requirements
• Setup Memcached to offload read traffic from database servers
• Setup Citrix Presentation server to support 3 regional sales offices
• Maintain co-lo with responsibility for network architecture and operating performance
• Implemented disaster recovery operation procedures
• Moved network operations to managed service provider to free up staff resources
• Implemented VMware workstation for access to multiple OS/browser combinations for QA
• Set annual goals and expectations for operations team.

• Managed IT staff of 6 direct reports and provided help desk support for 120 staff
• Ensured availability the company’s Cisco network, Nortel telephony, and Windows systems to support all business functions
• Replaced Nortel Symposium with Avaya Contact Call Center
• Implemented new hire and termination processes to ensure system, application, and network security
• Created a contract procedure to alert us of contract expirations and renewal dates which resulted in timely renewal negotiations and increased cost savings
• Implemented Postini to provide spam and virus protection which resulted in increased employee productivity
• Managed Symantec NetBackup for system backups, off-site backups, and disaster recovery
• Led the upgrade of all Windows NT servers to Windows Server 2003, Exchange Server 2003, and desktops to XP
• Migrated RT ticketing software to Trac
• Implemented Trac wiki for documenting system administration procedures, standard operating procedures, and knowledge base
• Successfully recovered company data from tape after a database crash while staying positive and keeping the team motivated
• Implemented communication policies to alert the company’s staff regarding pertinent IT operational activities
• Responded to escalated help desk issues and interacted with staff on all levels to help resolve IT-related issues
• Trained help desk staff on dealing with all support issues including application failures, PC & OS repairs, email assistance, installation of software, resolution of peripheral, and telecommunication problems
• Initiated an internship program to help support full-time IT staff resulting in higher overall team productivity.

• Supported office IT systems for a staff of 150, including PCs, file servers, printers, ghosting, upgrades, and documentation
• Created MS Access database for asset management and reporting
• Trained users on techniques to speed-up their work on MS Office
• Organized moving the company’s offices and IT to a new location.

• Managed all IT systems and provide support for company of 15 employees, including webservers, printers, DNS, helpdesk, and PC’s
• Developed company’s and client’s websites using HTML and Flash
• Creating presentation materials
• Moved co-lo facility resulting in increased reliability and client satisfaction
• Moved company’s offices and IT to new location.