Anthony Lopez
Houston,TX
Summary
Seasoned Multi-unit luxury Manager with ten years' experience and a proven track record of financial results, leadership, motivation, and business growth. Recognized for performance excellence in operations and client experience.
Overview
11
11
years of professional experience
Work History
General Manager
Giorgio Armani Outlet
Cypress, TX
01.2024 - Current
- Develope and implement operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Train and coach staff on Armani culture, client experience, CRM, and luxury standard
- Establish and maintain effective communication with staff members to ensure efficient operations.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinate training activities for employees to ensure compliance with company policies and procedures.
- Prepare detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversee the recruitment process by interviewing potential candidates for open positions.
Area Marketing Sales Manager - Houston
Hilton Grand Vacations
Houston , TX
03.2023 - 01.2024
- Oversee and train HGV staff, over multiple Hilton properties, in the Houston area
- Maintain relationships, contracts, and compliance with multiple hotel management teams to ensure the properties business and financial needs, gained by HGV's partnership.
- Recruit, on-board, train, and coach HGV new and current staff members.
- Demonstrate and teach marketing and selling strategies and techniques, to execute the company's objectives.
- Oversee payroll and scheduling of all staff at each Hotel property, partnered with Hilton Grand Vacations.
- Employed strategies to budget and forecast demands set by HGV.
- Oversee and coach staff on personal sales goals appointed to them.
- Conduct weekly and monthly leadership and rollout meetings, with staff and other markets in region.
Owner/Operator
Cornermen Logistics LLC
Houston, TX
02.2022 - 03.2023
- Led startup of business and provided business development, creation of operational procedures, and workflow planning.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Brokered deals with companies to move any commercial freight, via Interstate
- Oversaw a ELD ( electric log device) system
- Did payroll, invoices, factoring/billing and day to day business operations
- Dispatched myself, as well as drivers across intrastate, while maintaining DOT, safety, and compliance standards
Sales Manager
Prada Group (boutique closed)
Houston, TX
01.2016 - 02.2022
- Trained and supervised for both the Prada boutique and the Saks Fifth Avenue locations.
- Appointed over Men's department ;which tasks include training staff in product knowledge/sale strategies , marketing outreach, store sales analysis, and buyer communications for all men's department (ready to wear, shoes, accessories, and all leather goods).
- Employing my strategies, data feedback, and high motivation, the men's department had a 30% increase overall, as well as an increase in retention, KPI's, UPT, and client relations (CRM culture)
- Trained and coached all staff members on the Client Experience, with the company's objectives and expectations
- Operational responsibilities include internal audits, inventory of stock, shipping and receiving, maintaining visual standards, and adhering to all company standards in opening and closing procedures.
LP Manager
Prada Group
Houston, TX
01.2014 - 01.2016
- Trained and over saw all LP operations for both Prada and MIU MIU boutiques and their Saks Fifth Avenue locations
- Established directives that reduced shrinkage, such as daily counts, accessible easy to use loggings, and strategies to keep awareness; while still maintaining a luxury environment
- By growing both staffs in company policies and procedures, it resulted in a maintaining of a low shrinkage, high visual expectations, and created a smooth professional environment, for all daily business activities
- Worked alongside stock team with shipping/receiving, cycle counts and inventory reconciliation
- Assisting sales representatives with active sales, as well completed full sales transactions
Education
High school diploma - Top 15 And Class President
Lamar High School
Rosenberg, TX01.2003
Certificate - Engineer Design
Wharton County Junior College
Wharton, TXSkills
- Extraordinary interpersonal/communication skills
- Client Experience Specialist
- Strong Analytical Skill
- CRM systems/Client outreach
- Operations Management
- Training and development
- KPI Management
- Budget Control
- Performance Evaluation and Monitoring
- Recruitment and Hiring
- Proficient in all Microsoft Works
Timeline
General Manager
Giorgio Armani Outlet
01.2024 - Current
Area Marketing Sales Manager - Houston
Hilton Grand Vacations
03.2023 - 01.2024
Owner/Operator
Cornermen Logistics LLC
02.2022 - 03.2023
Sales Manager
Prada Group (boutique closed)
01.2016 - 02.2022
LP Manager
Prada Group
01.2014 - 01.2016
High school diploma - Top 15 And Class President
Lamar High School
Certificate - Engineer Design
Wharton County Junior College
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