Patrick Lowe
Palmetto,FL
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
18
18
years of professional experience
Work History
Operations Lead Analyst
Express Scripts
01.2019 - Current
- Manage various Medicare Part D Custom clients and track requests to ensure adherence and compliance with all federal laws, company policies, procedures, and regulations regarding Medicare programs
- Enforce Centers for Medicare and Medicaid Services (CMS) rules and regulations and provide guidance to clients with clear understandings of Memorandums to eliminate compliance risk
- Track Health Plan Management System (HPMS) submission windows for Part D sponsors
- Host meetings and communicate with clients and Client Account Executives
- Research operational issues and run reports for internal and external clients
- Aided with resolutions for vendor tool issues
- Analyze and track metrics/reports for all files created
- Provide documentation related to completion of assigned tasks and identify operational or productivity enhancements
- Effectively prioritize tasks and organize workflow to increase efficiency
- Capacity to manage multiple tasks while using strong reasoning and analytical skills
- Actively participate in training and mentoring for new team members
- Collaborated with management and employees to assess business practices and determine areas for analysis
- Designed plans to improve operations and suggested changes to systems for overall organization
- Consulted with stakeholders to develop operational strategies and processes
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Devised and implemented processes and procedures to streamline operations.
Regional Manager
Metro By T-Mobile
06.2010 - 01.2019
- Responsible for performing monthly/quarterly performance reviews on all employees while ensuring all store inventory was fully stocked and coordinating work schedules
- Represented franchise at regional meetings/events on workforce development and sales growth
- Fostered strong business relationships with partners, sales teams, and internal operational teams on regional level to deliver optimal results
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Supervised staff to optimize brand expansion initiatives and productivity
- Boosted brand growth by devising strategic network and marketing tactics
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion
- Developed promotional plans to complement national sales initiatives
- Defined locations, dealers and investors to drive product sales and foster brand expansion
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Enlisted Soldier
U.S. Army
03.2007 - 05.2010
- Secured and protected military property, assets, and personnel
- Performed as fire team member during situational training exercises and infantry dismounted battle drills
- Coordinated patrol operations to maintain safe urban and rural environments
- Risk-assessed environments and implemented appropriate security measures
- Trained in conflict resolution among subordinates, equals and superiors
- Uphold code of conduct and maintained professionalism in stressful situations
- Trained in small arms, anti-armor and indirect fire weapons
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
Education
Associate of Science - Criminal Justice
Southwest Florida College
Tampa, FL05.2013
Skills
- Process Flows
- Strategic Planning
- Client Relationship Management
- Process Updates
- Forecasting Skills
- Reporting Abilities
- Data Analysis
- Procedure Implementation
- Root Cause Analysis
- Operational Efficiency
- Scheduling Coordination
- Workforce Management
Timeline
Operations Lead Analyst
Express Scripts
01.2019 - Current
Regional Manager
Metro By T-Mobile
06.2010 - 01.2019
Enlisted Soldier
U.S. Army
03.2007 - 05.2010
Associate of Science - Criminal Justice
Southwest Florida College
Similar Profiles
BRIAN D. SNOWBRIAN D. SNOW
Data Measurement and Reporting Senior Advisor at Express ScriptsData Measurement and Reporting Senior Advisor at Express Scripts
Jacqueline ColonJacqueline Colon
Patient Care Advocate at Express ScriptsPatient Care Advocate at Express Scripts
MONIQUE MOORE-BROWNMONIQUE MOORE-BROWN
Patient Care Technician at Express ScriptsPatient Care Technician at Express Scripts