Anthony Lucas
Smyrna,GA
Summary
Seasoned Transit Operator bringing advanced route planning and load management abilities developed over 20 years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Transit Bus Operator
MBTA
06.2002 - 07.2021
- Complied with local traffic regulations and safety requirements for bus operation.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Handled passenger emergencies or disruptions.
- Collected fares and provided route updates and schedule information.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Received and submitted passenger fares.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Parked vehicles at loading areas to board passengers.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Assisted customers in locating information about destinations or connecting routes.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Stayed current on local events and activities affecting transit services in the area.
- Adhered to all traffic laws including speed limits, stop signs, signals.
- Reported delays or accidents.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Deescalated verbal altercations and fights between passengers.
Supervisor of Operations
Homeruns
Boston, MA
10.1998 - 08.2001
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed and implemented policies and procedures for efficient workflow.
- Guided employees in handling difficult or complex problems.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Provided training and guidance to team members on operational procedures and best practices.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Interpreted and explained work procedures and policies to brief staff.
Education
High School Diploma -
Madison Park High School
Roxbury, MA06-1993
Timeline
Transit Bus Operator
MBTA
06.2002 - 07.2021
Supervisor of Operations
Homeruns
10.1998 - 08.2001
High School Diploma -
Madison Park High School