Anthony Lucas
Las Vegas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent Cashier with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Full-Time Customer Service Representative
Arise
Remote
03.2023 - 08.2023
- General customer service with non-disclosed client’s.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Helped assist customers over the phone with bookings for cruise ships and vacations.
- Guided customers to the help line when needed for escalated issues that needed management.
- Maintained accurate records of customer interactions and transactions within CRM systems.
- Assisted in resolving customer inquiries via phone, chat, and email channels.
- Adapted quickly to new software tools and processes to enhance service delivery.
Part-Time Reset Crew
SAS Retail Services
Danville, VA
01.2022 - 02.2023
- Read planograms and change the appearance of shelving and organization of store stock.
- Assisted in stocking merchandise and maintaining inventory accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Learned safety protocols and operational procedures to maintain a safe work environment.
- Adapted quickly to changing tasks and priorities in fast-paced retail settings.
- Supported sales initiatives through effective product displays and promotional setups.
- Trained new crew members on operational standards and best practices for efficiency.
- Contributed to a positive team atmosphere, fostering collaboration among staff members.
- Worked well with teammates and accepted coaching from management team.
Part-Time Grocery Associate
Food Lion
Danville, VA
04.2018 - 04.2021
- Ran grocery stock from the truck, inventory, blocking the store at night, and general customer service.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays to meet company standards.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Stocked shelves with merchandise, ensuring optimal product placement and visibility.
- Collaborated with team members to execute promotional displays effectively.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Implemented best practices for safety compliance during daily operations, promoting a secure environment.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
Caregiver
Cna 1
Las Vegas, NV
01.2017 - 03.2018
- Lifetime experience caring for disabled brother and family. Helped mother with her clients (she is a CNA/PCA)
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship, fostering emotional support for clients.
- Coordinated transportation for medical appointments and errands efficiently.
- Developed strong relationships with clients, promoting trust and engagement.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Construction Flagger
Atssa
Sutherland, VA
04.2024 - 10.2024
- Directed traffic flow to maintain safety in active construction zones.
- Collaborated with crew members to establish effective signage and barricade placement.
- Monitored and reported hazardous conditions to ensure compliance with safety regulations.
- Trained new flaggers on safety protocols and efficient traffic management techniques.
- Conducted regular inspections of equipment and signage for optimal visibility and functionality.
- Developed standard operating procedures that enhanced workflow efficiency on-site.
- Led training sessions focused on emergency response protocols for construction environments.
Cashier
Circle K
Las Vegas, NV
01.2025 - 05.2025
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced cash register daily.
- Provided exceptional customer service, resolving inquiries promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Monitored store cleanliness and organized product displays to enhance shopping experience.
Receptionist
Motel 8
Las Vegas, NV
10.2025 - 05.2026
- Managed front desk operations and ensured seamless check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues effectively.
- Coordinated room bookings and maintained accurate reservation records using property management software.
- Trained new staff on standard operating procedures and front desk systems for improved efficiency.
Education
High School Diploma -
Delta Academy
Las Vegas, NV05-2021
Skills
- Highly motivated worker
- Quick learner
- Knowledgeable on technology
- Ability to generate solutions for creative problems through collaboration and communication
- Organized
- Self-motivated
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Scheduling
- Product knowledge
- Appointment scheduling
- Staff training
Timeline
Receptionist
Motel 8
10.2025 - 05.2026
Cashier
Circle K
01.2025 - 05.2025
Construction Flagger
Atssa
04.2024 - 10.2024
Full-Time Customer Service Representative
Arise
03.2023 - 08.2023
Part-Time Reset Crew
SAS Retail Services
01.2022 - 02.2023
Part-Time Grocery Associate
Food Lion
04.2018 - 04.2021
Caregiver
Cna 1
01.2017 - 03.2018
High School Diploma -
Delta Academy