Anthony Lyles
Jacksonville,FL
Summary
Experienced Sales and Technical Training Manager specializing in adult learning with emphasis on phone skills, identifying training opportunities, and customer engagement. Seeking a company to utilize training experience, improve associates' skills, and continue professional development.
Overview
23
23
years of professional experience
Work History
Field Operations Support Specialist
MXSI/Ford
01.2022 - Current
- Organized special events to promote the company's automotive services.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Created marketing plans for the service department to attract more customers.
- Implemented processes to improve customer satisfaction and retention.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Identified opportunities for process improvement within the service department.
- Reviewed current operations and identified areas for improvement within the organization's franchised locations.
Field Service Professional
Vivint Smart Home
Jacksonville, FL
09.2018 - 03.2021
- Installed Smart Home/Home Security equipment in residential and commercial facilities while observing all safety protocols
- Developed an installation plan alongside the customer to ensure proper functionality of equipment
- Upsold equipment to ensure the customer's package meets their specific needs
- Serviced existing systems by troubleshooting equipment and developing a resolution that not only satisfies the customer's needs, but prevents potential problems in the future
- Managed, maintained, and secured inventory stored at my home
- Grew our customer base by developing great relations with existing customers and soliciting referrals.
MT20 Sales Trainer
TBC Corporation
Palm Beach Gardens, FL
08.2016 - 12.2017
- Worked closely with store associates and franchisees to familiarize them with new software and sales skills to help achieve sales goals and to transition them into the tire sales side of the automotive repair industry
- Provided immediate feedback and coached associates in real time
- Responsible for developing and maintaining excellent relations with store associates and business owners
- Weekly travel required (approx 80% of the time)
- Responsible for booking travel and submitting weekly expense report.
Division Training Supervisor
TBC Corporation
Palm Beach Gardens, FL
08.2015 - 08.2016
- Managed a team of 8 District Trainers, ensuring effective classroom training and in-store coaching
- Managed/verified/approved the team's expense reports on a bi-weekly basis
- Worked closely with trainers to ensure continued development in their presentation and classroom delivery skills as well as their in-store coaching abilities.
District Trainer
TBC Corporation
Charlotte, NC
08.2014 - 08.2015
- Responsible for employee training for the 32 retail locations in the Charlotte district
- Ensured employee training compliance for the district was at an acceptable rate
- Primary duties included facilitating classroom training courses, in-shop coaching, reviewing and communicating training compliance completion status, and providing in-store help to ensure the associates have adequate time to focus on training.
CARS Trainer
TBC Corporation
Palm Beach Gardens, FL
08.2013 - 08.2014
- Responsible for training all selling associates on new point of sale system (CARS) as well as newly adopted customer engagement process through working side by side with all associates and providing immediate feedback
- Responsible for delivering effective classroom training related to new point of sale system and new customer engagement process
- Responsible for scheduling my own travel arrangements and submitting an expense report on a weekly basis.
Store Manager
Tire Kingdom
Jacksonville, FL
06.2006 - 08.2013
- Managed retail automotive repair facility
- Responsible for meeting and exceeding sales and unit goals on a month to month basis
- Extreme focus on key performance indicators to ensure sales goals can be broken down into manageable day to day goals
- Responsible for all aspects of managing a shop: scheduling, training, safety compliance, and business growth.
Service Manager
Tire Kingdom
Jacksonville, FL
01.2005 - 06.2006
- Directed team of service professionals focused on automotive service sales
- Responsible for achieving and exceeding service sales goals on a month to month basis
- Extreme focus on key performance indicators to ensure sales goals can be broken down into manageable day to day goals
- Developed strong sales presentation skills.
Retail Tire Manager
Tire Kingdom
Jacksonville, FL
01.2003 - 01.2005
- Responsible for greeting all customers and evaluating initial tire needs while gathering vehicle information
- Responsible for achieving and exceeding tire specific sales and unit goals on a month to month basis
- Developed excellent customer service skills and sales presentations.
General Service Technician
Tire Kingdom
Jacksonville, FL
02.2002 - 01.2003
- Managed inventory, maintained equipment, and cleaned work areas
- Performed vehicle inspections through a specific process
- Responsible for training all new shop associates
- Performed fluid exchanges, tire replacements, and other low-level mechanical services.
Education
FASA/BASA Low Voltage Certification -
Jacksonville, FL01.2021
Advanced Automotive and Tire Safety Course Instructor -
09.2016
GEARS certification (customer engagement process) from MOHR Retail -
05.2016
AATS Certified -
4DX certification from Franklyn Covey -
Skills
- Curriculum development for Adult Learning and E-Learning
- Telephone Technique
- Professional and polished presentation
- Identifying training opportunities
- Associate motivation
- RO Writer proficiency
- JDE/AS400 proficiency
- Concur proficiency
- Experienced traveler
- Time management
- Inventory management
- Customer Care and Engagement
- Training
- Excellent classroom management
- Active listening skills
- Relationship building
- CARS proficiency
- Microsoft Office proficiency
- Tech-savvy
- Quick learner
- Excellent communication skills
Timeline
Field Operations Support Specialist
MXSI/Ford
01.2022 - Current
Field Service Professional
Vivint Smart Home
09.2018 - 03.2021
MT20 Sales Trainer
TBC Corporation
08.2016 - 12.2017
Division Training Supervisor
TBC Corporation
08.2015 - 08.2016
District Trainer
TBC Corporation
08.2014 - 08.2015
CARS Trainer
TBC Corporation
08.2013 - 08.2014
Store Manager
Tire Kingdom
06.2006 - 08.2013
Service Manager
Tire Kingdom
01.2005 - 06.2006
Retail Tire Manager
Tire Kingdom
01.2003 - 01.2005
General Service Technician
Tire Kingdom
02.2002 - 01.2003