Anthony Lyons
Browns Summit,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Analyst
Bank of America
Charlotte, NC
11.2022 - Current
- Demonstrated effective time management skills to consistently meet deadlines and complete tasks on schedule.
- Implemented creative strategies to enhance team productivity and achieve exceptional results.
- Assisted users with troubleshooting existing reports and tools.
- Collaborated across departments, resolving intricate ACH processing issues.
- Facilitated the education of new team members by providing training on ACH processes and regulations.
- Processed domestic and international wire transfers in accordance with relevant laws, regulations, and protocols.
- Utilized problem-solving skills to investigate and address issues related to wire transfers.
- Ensured customers provided necessary documents before starting transactions.
Master at Arms
UNITED STATES NAVY
Raleigh, NC
08.2015 - 03.2023
- Maintained safety protocols by performing thorough identification checks on everyone entering the military facility.
- Oversaw successful onboarding of new sailors into reserve member component
- Deployment period was from February 2018 to January 2019
- Successfully obtained certification as a dispatcher
- Aviation Warfare specialist
- CPR Certified
- Armed sentry
- Reaction force team member
- Joint service security forces member
- Held position of first contact in leadership role, overseeing a team consisting of 20+ sailors.
Treasury Services Associate 1 (ACH File Processing)
WELLS FARGO & COMPANY
Winston-Salem, NC
09.2019 - 11.2022
- Proficient in ACH Nacha formatting codes and regulations
- Implemented real-time response system for processing ACH Nacha files by gathering information efficiently.
- Established successful relationships with internal support to assist and maintain customer expectations.
- Trained new hires on department procedures and functionality
- Utilized strong background in client services to develop and maintain positive customer relationships while streamlining functionality and maximizing system efficiency.
- Extensive knowledge and experience with various ACH systems, including ACH Payments, ACH History, Mobius, AXIS, TSO, Hogan, PAC2000, Serviceview and UAM.
- Created and reconciled settlement NACHA files in ACH payment systems.
Treasury Service Associate 1 (Treasury Client Services)
02.2017 - 09.2019
- Managed implementation process and provided ongoing support for treasury management needs
- Successfully identified and resolved client concerns.
- Provided training to clients on products and services, ensuring optimal delivery and meeting implementation needs.
- Availability achieved (88.29%) YTD February 2017-2018
- Total Case Deadline achieved (99.95%) February 2017-2018
- Knowledge of Treasury Management Products (UAM, HOGAN, SERVICE VIEW, SMART, PERUSAL, OIB, RSA, MARS, CSTAR)
- Ability to time manage to exceed yearly expectations for 2017
- Supported new team members in learning and applying Audit procedures.
Customer Service Representative 3 (Check Verification)
07.2016 - 02.2017
- Resolved complex inquiries from internal and external customers involving multiple departments, resulting in 21 A+ customer surveys 2017
- Achieved Year To Date Average talk time of 5:40 and average hold time of 3:25 for 2016
- Demonstrated ability to consistently follow up with customers and team members at each stage during issue research and resolution
- Ability to time manage to exceed yearly expectations for 2016.
Customer Service Representative 2 (Check Verification)
Fiserv
06.2015 - 07.2016
- Averaging 45-60 calls a day while maintaining 99% availability in check verification phone-queue
- Providing support to retail team members across the county at high customer satisfaction
- Researching and resolving routine to moderately complex problems and inquires
- Verifications for line of business 'LOBI' handling calls for deposit risk evaluations and check verifications
- Verify accounts for Fiserv E-Payments to aid in fraud prevention for ACH payments.
Security Forces Journeyman
UNITED STATES AIR FORCE
Goldsboro, NC
08.2010 - 08.2015
- Controlled, guarded, and protected over $1,000,000 in government assets
- Facilitated entry of authorized personnel into Seymour Johnson AFB
- Performed Military Police duties including routine traffic stops, citations, and arrests.
General Manager
DOMINO'S PIZZA
Fuquay-Varina, NC
04.2006 - 06.2015
- Demonstrated consistent adherence to procedures that prioritize both safety and efficiency in the process of preparing, assembling, and delivering food items.
- Provided excellent customer service while working in a high-paced and demanding setting.
- Demonstrated proficiency in handling currency and credit transactions by completing them quickly and with precision
- Designed strategic sales forecasts and schedules to achieve desired productivity metrics
- Oversaw inventory control, ordering, food sanitation, and quality control of food products
- Responsible for managing store operations on a daily basis, including monitoring and maintaining food cost budgets as well as enforcing effective protocols for cost control and inventory management.
Education
Security Forces Training "Police Academy" -
San Antonio, TX
09.2013
High School Diploma -
CARY HIGH SCHOOL
08.2010
Skills
- Conflict resolution
- Staff development
- Problem-solving
- Ability to work under pressure
- Operations management
- Call center experience
- Proficient with Windows applications
- Effective team member
- Knowledge in complex systems
- Budget administration
- Time budgeting
- Military combat situational management
- Customer service
- Willingness to take difficult tasks
- Performance monitoring
- Client management
- Business Intelligence
- Data Analysis
- Tech-Savvy
- Payment systems
- Banking regulations
- Microsoft Office
- Transaction Processing
- Deadline-oriented
- Financial Management
- Risk Mitigation
- Financial Security
- Records Management
- Payment reconciliation
- Banking operations
- Cash Management
- Dispute Resolution
- Accounting Administration
Certification
- Secret Clearance
Military Service
United States Navy, Ma2 (AW) Petty Officer Second Class
References
References available upon request.
Timeline
Senior Analyst
Bank of America
11.2022 - Current
Treasury Services Associate 1 (ACH File Processing)
WELLS FARGO & COMPANY
09.2019 - 11.2022
Treasury Service Associate 1 (Treasury Client Services)
02.2017 - 09.2019
Customer Service Representative 3 (Check Verification)
07.2016 - 02.2017
Master at Arms
UNITED STATES NAVY
08.2015 - 03.2023
Customer Service Representative 2 (Check Verification)
Fiserv
06.2015 - 07.2016
Security Forces Journeyman
UNITED STATES AIR FORCE
08.2010 - 08.2015
General Manager
DOMINO'S PIZZA
04.2006 - 06.2015
Security Forces Training "Police Academy" -
San Antonio, TX
High School Diploma -
CARY HIGH SCHOOL