Anthony Madrid
Redding,CA
Summary
Service-oriented professional with extensive experience in customer support and hospitality. Skilled in managing inquiries, resolving issues, and enhancing customer satisfaction in dynamic environments. Recognized for exceptional communication skills, meticulous attention to detail, and dedication to high-quality service delivery. Background includes front desk operations, technical support for automotive clients, and effective task management in hospitality settings.
Overview
6
6
years of professional experience
Work History
Laundry Technician
Best Western Hotel
Redding, CA
09.2023 - Current
- Ensure high-quality cleaning and maintenance of linens and guest room supplies to support hotel operations.
- Maintain a clean and organized laundry facility, adhering to safety and hygiene standards.
- Manage time efficiently to meet daily laundry demands in a fast-paced environment.
Night Auditor
Motel 6
Redding, CA
05.2022 - 09.2023
- Executed nightly audits of financial transactions, ensuring accuracy in guest accounts and billing records.
- Balanced daily revenue reports, identifying discrepancies and resolving issues to maintain precise financial records.
- Managed front desk operations independently, assisting guests with check-ins and inquiries while addressing concerns promptly.
Customer Service Representative
24-7 Intouch
Mesa, AZ
11.2019 - 12.2020
- Efficiently managed high call volume, resolving customer inquiries with professionalism.
- Assisted Hyundai customers in setting up and troubleshooting Blue Link accounts, ensuring seamless experiences.
- Accurately documented customer interactions and transactions, enhancing future knowledge base.
Education
GED -
Shasta Adult School
Redding, CA 01-2006
Some College (No Degree) - Computer Information Systems
Maricopa Community College
Mesa Skills
- Time management
- Problem solving
- Attention to detail
- Customer service
- Effective communication
- Customer focus
Timeline
Laundry Technician
Best Western Hotel
09.2023 - Current
Night Auditor
Motel 6
05.2022 - 09.2023
Customer Service Representative
24-7 Intouch
11.2019 - 12.2020
GED -
Shasta Adult School
Some College (No Degree) - Computer Information Systems
Maricopa Community College
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