ANTHONY MADUENO
Mesa,AZ
Summary
I am a very hard-working and dedicated Man who is always eager to learn new traits and new positions to provide better opportunities for the future and when it comes to work I always make sure that I show up on time and be efficient, productive, respectful, and ready to give friendly excellent customer service to every guest that comes in.
Overview
2024
2024
years of professional experience
Work History
Cashier
Rudys Bbq
15257 N Northsight Drive
2024 - 2026
- Operated cash register, processing transactions efficiently and accurately.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Collaborated with team members to manage peak times effectively and reduce wait times.
- Handled cash management procedures, including balancing registers at end of shifts.
- Implemented upselling techniques to enhance customer experience and increase sales opportunities.
- Trained new staff on operational procedures and best practices for customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Courier
Ace Express
Tempe, Arizona
08.2021 - 06.2023
- Achieved delivery targets with efficient routes and organized schedule management.
- Avoided delays by keeping vehicle well-maintained and properly fueled.
Store Manager
ACE Cash Express Inc.
Mesa, AZ
2007 - 2010
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Managed staff performance through regular training and development initiatives.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Implemented customer service strategies that improved client satisfaction ratings.
- Executed loss prevention strategies resulting in minimized shrinkage rates across the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Assistant Manager
Hollywood Video
Mesa, AZ
07.2003 - 06.2006
- Assisted in managing daily operations and staff scheduling to ensure seamless video rental service.
- Supported inventory management by tracking stock levels and coordinating restocking efforts efficiently.
- Trained new employees on store policies, customer service protocols, and operational procedures.
- Developed promotional strategies to enhance customer engagement and increase rental transactions.
- Monitored sales reports to identify trends and improve product placement within the store layout.
- Implemented quality control measures to maintain high standards of customer service and satisfaction.
- Led team meetings focused on performance improvement and operational efficiency initiatives.
- Resolved customer complaints promptly while fostering positive relationships to enhance loyalty and retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
General - undefined
Tempe Accelerated High School
Tempe, AzSkills
Message Delivery
Logistics and Transportation
Loading and Unloading Materials
Traffic Safety
GPS Navigation
GPS Proficiency
LANGUAGE
English
Fluent
Timeline
Courier
Ace Express
08.2021 - 06.2023
Assistant Manager
Hollywood Video
07.2003 - 06.2006
General - undefined
Tempe Accelerated High School
Cashier
Rudys Bbq
2024 - 2026
Store Manager
ACE Cash Express Inc.
2007 - 2010