Anthony Maglionico

• Analyzed workforce data to identify trends and optimize staffing levels.
• Collaborated with management on developing and implementing reporting tools to streamline operational efficiency.
• Collaborated with management on strategic workforce planning initiatives.
• Managed customer care schedules, shift swaps, breaks, and PTO requests.

As a Customer Care Representative, my responsibility is to provide top-notch service to clinical engineers, biomed technicians, and other purchasing specialists within hospitals and healthcare clinical settings across North America.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed order processing using advanced CRM systems to ensure timely deliveries.
• Trained new staff on company policies and customer service best practices.

• Responsibilities include scanning items, managing self-checkout, assisting customers, gathering, and sanitizing carts.
• Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.

• Supervised daily activities and programs, ensuring safety and engagement for all participants.
• Developed and implemented an engaging curriculum aligned with educational standards and community needs.

My responsibilities included creating lesson plans for three English 12 and two Speech courses. Lessons were online, remotely, and then in person. Additionally, my other workforce responsibilities include the following.

• Developed and implemented lesson plans aligned with curriculum standards.
• Utilized classroom management techniques to foster a positive learning environment.