Anthony Magsam
Philadelphia,Pennsylvania
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Railroad Yards Manager
SEPTA
02.2022 - Current
- Manage Yard Crews and Train Crews
- Check for compliances, Uniform, Proper radio communications, Books and Notices
- Make corrections in train yards with changing out equipment, correcting car numbers in ADTS.
- Communicate and Work with the Mechanics foremen to repair train cars which either come in with minor problems or switching out equipment with major mechanical issues.
- Direct the movement of equipment and crews to make up and break down trains
- Ensure revenue trains are properly staffed and correctly reports and record and discrepancies.
- Communicate with various external groups such as Dispatchers, STO's, Amtrak personnel, Personal Assignment office
- Work in conjunction with other yards and have managed 5 yards at once.
- When Yard crew wasn't available, I have multi tasked and worked with engineer shifting entire yard to get trains out on time myself.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Railroad Conductor
SEPTA
06.2014 - 02.2022
- Enhanced train safety by conducting thorough pre-departure inspections and addressing potential issues.
- Improved on-time performance through effective communication with dispatchers, engineers, and other crew members.
- Assisted passengers with boarding and disembarking, ensuring a smooth and efficient travel experience.
- Maintained a Safe and orderly environment for passengers.
- Have listened to passenger complaints, Defused several situations and arguments between passengers using conflict resolution.
- Directed Customers to locations of trains and around Septa system.
- Have helped ADA passengers, going above and beyond to assist them through suburban station.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Communicated with train dispatchers to obtain and adjust directions.
- Communicated through various methods to conduct train movement.
- Negotiated and directed train and rail cars movement.
- Performed air brake and electrical connection coupling.
- Cut, switched and supervised loading and unloading of railcars.
- Performed daily inspections on switches.
- Conducted all pieces with skill and efficiency.
- Maintained strict schedules for passengers and cargo.
- Made public announcements on routes and delays.
Part Time, Stadium Parking Auditor
Parking Management Services
06.2012 - 06.2014
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Part Time worked, Watched 120 employees for thefts at gates of 4 Philadelphia area Sport Complex parking lots.
- Provided journal entries and performed accounting on accrual basis.
- Trained new employees on accounting principles and company procedures.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Transported thousands of cash drops to central safe.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Established internal control systems by updating audit programs.
Debt Recovery and Fraud Representative
Social Security Administration, SSA
04.2012 - 06.2014
- Reduced fraud incidents by implementing advanced detection tools and strategies.
- Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Mitigated financial losses by promptly identifying and resolving cases of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to collect debt on behalf of US Government.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Police Officer
Philadelphia Police Department
11.2003 - 12.2011
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Received formal training in accident investigations and have testified in over a 1,000 cases.
- Radar speed tracking of vehicles exceeded posted speed limit.
- Conflict resolution when responding to calls for neighbor disputes, Domestic incidents, verbal and physical arguments.
- Have written hundred of thousands of reports and directed residence where to follow up.
- Have trained dozens of PTO's.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Senior Target Acquisitions Specialist
US Army
06.2000 - 06.2003
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Ran both Firefinder target acquisition controls overseas.
- Generated and Executed security perimeters with communicates between defensive positions.
- Supervised lower enlisted soldiers. Was placed as acting Platoon Segregant and had to write up monthly counseling statements on each of the soldiers under me.
- Responsible for over 90 million in equipment and vehicles that I was required to sign for. Everything was accounted for when I left.
- Secret Security Clearance
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Conductors License - NORAC
NORAC
1234 Market Street, Philadelphia PA04.2019
ACT 120 - Criminal Law And Police Procedures
Philadelphia Police Academy
8501 State Rd, Philadelphia PA11.2004
High School Diploma -
Swenson Skills Center
2750 Red Lion Rd, Philadelphia, PA 1911406.2000
Skills
- Policy Implementation
- Strategic Planning
- Workforce Management
- Operations Management
- Staff Development
- Contract Management
- Performance Management
- Team Leadership
- Time Management
- Expectation Setting
- Staff Training and Development
- Performance Evaluations
- Schedule Preparation
- Verbal and Written Communication
- Customer Relationship Management (CRM)
Certification
Conductors License
Timeline
Railroad Yards Manager
SEPTA
02.2022 - Current
Railroad Conductor
SEPTA
06.2014 - 02.2022
Part Time, Stadium Parking Auditor
Parking Management Services
06.2012 - 06.2014
Debt Recovery and Fraud Representative
Social Security Administration, SSA
04.2012 - 06.2014
Police Officer
Philadelphia Police Department
11.2003 - 12.2011
Senior Target Acquisitions Specialist
US Army
06.2000 - 06.2003
Conductors License - NORAC
NORAC
ACT 120 - Criminal Law And Police Procedures
Philadelphia Police Academy
High School Diploma -
Swenson Skills Center