Anthony Martin
Miami
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Business Development Specialist
Royal Caribbean International
06.2022 - Current
- Achieved an annual component of 106.9% within first year in the role by creating profitable business and marketing strategies for key accounts in territory
- Consistently exceeded revenue goals, quarter after quarter, with an average quarterly revenue of 102.3% Sailed Revenue
- Maximizing agency revenue and expanding the customer base by researching new opportunities
- Solves complex matters, as they arise, to facilitate travel agency revenue
- Retains, develops and manages business relationships through a personalized approach to maximize revenue
- Monitors, manages and ensures achievement of assigned sales plan goals
Sales Representative
Breakthru Beverage Group
03.2021 - 06.2022
- Ensures maximum brand visibility with accounts by means of promotional displays and events
- Surveys accounts weekly to determine personalized needs for each account in the territory
- Develop relationship with accounts to increase revenue and distribution within the territory
- Communicate merchandising and POS strategies to accounts
- Trouble shoot any issues that may arise in order to accomplish desired yearly growth.
New Player Development - Guest Services
Magic City Casino
02.2019 - 06.2021
- Analyze data and insights to increase reach and attract new players while maintaining existing ones
- Introduce customers to specialized gaming products and events to personalize service
- Monitor gaming floor by interacting with players to receive feedback and promote new products
- Adapt and prioritize sales activities based on customer playing style and revenue objectives
- Entrusted with premium item to grow player development.
Education
Master of Science - Hospitality Administration And Management
Florida International University
Miami, FL12.2019
High School Diploma -
Belen Jesuit Prep School
Miami05.2014
Skills
- Microsoft Office/Mac
- Fluent in Spanish
- Account Management
- Customer Relationship Management
- Lead Development
- New business opportunities
- Business Analysis
- Key Account Management
Websites
Extracurricular Activities
Disney College Program South Beach Food and Wine Festival
Timeline
Business Development Specialist
Royal Caribbean International
06.2022 - Current
Sales Representative
Breakthru Beverage Group
03.2021 - 06.2022
New Player Development - Guest Services
Magic City Casino
02.2019 - 06.2021
Master of Science - Hospitality Administration And Management
Florida International University
High School Diploma -
Belen Jesuit Prep School