Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Martin

Homestead,FL

Summary

Adept at collaborative partnership development and tool upkeep, I significantly enhanced customer satisfaction and operational efficiency at A6 Security. My strategic approach to team leadership and motivational abilities led to notable achievements, including expanding services and increasing revenue, while maintaining a strong focus on safety and security procedures.

Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing company performance.

Overview

10
10
years of professional experience

Work History

Sales Manager

A6 Security
01.2025 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

Security Supervisor

A6 Security
02.2022 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Collaborated with management to develop security policies and procedures.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
  • Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
  • Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised team of 60 security personnel during shift.

Insurance Adjuster

United Automobile Insurance Company
02.2016 - 07.2023
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
  • Prepared comprehensive reports detailing findings from each investigation, ensuring clear communication with stakeholders regarding outcomes.
  • Saved company resources by identifying fraudulent claims through diligent examination of evidence.
  • Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
  • Established positive relationships with local service providers and repair professionals, resulting in timely completion of claim-related repairs and improved client satisfaction.
  • Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
  • Assisted underwriting department in refining policy guidelines based on trends observed in claim data analysis.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments, and policy coverage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Identified suspicious losses and contacted manager for investigative assistance.

Luthier

Fortes Guitars
04.2015 - 09.2018
  • Optimized workflow efficiency within the workshop by implementing proper tool organization systems that resulted in faster project completion times.
  • Delivered exceptional customer experiences by consistently exceeding expectations in both craftsmanship and communication throughout the instrument creation or repair process.
  • Expanded clientele base through excellent customer service and word-of-mouth referrals from satisfied customers.
  • Generated increased sales through the crafting of exceptional custom-made stringed instruments.
  • Established a loyal customer base by consistently delivering outstanding craftsmanship in all aspects of luthiery work.
  • Increased revenue by expanding services offered beyond stringed instruments to include brass, woodwind, and percussion repairs when needed.
  • Conducted thorough assessments of damaged instruments to provide accurate repair estimates for clients.
  • Developed strong relationships with suppliers to secure quality materials at competitive prices for instrument building and repairs.
  • Maintained a clean, organized workshop space to ensure optimal productivity and safety standards.

Education

Gunsmithing

Modern Gun School
Wilmington, DE
05-2026

High School Diploma -

Southwest Miami Senior Highschool
Miami, FL
07-2015

Skills

  • Collaborative Partnership Development
  • Team leadership
  • Regulatory Analysis
  • Repair Strategies
  • Staff management
  • Damage assessment
  • Tool Upkeep
  • Goal Setting and Evaluation
  • Safety and security procedures
  • Motivational Leadership Abilities
  • Verbal and written communication
  • Logical Reasoning Skills

Timeline

Sales Manager

A6 Security
01.2025 - Current

Security Supervisor

A6 Security
02.2022 - Current

Insurance Adjuster

United Automobile Insurance Company
02.2016 - 07.2023

Luthier

Fortes Guitars
04.2015 - 09.2018

Gunsmithing

Modern Gun School

High School Diploma -

Southwest Miami Senior Highschool

Similar Profiles

  • Aeryn Williams

    Aeryn WilliamsAeryn Williams

    Information Systems Security Manager at USAFE A6 ONIInformation Systems Security Manager at USAFE A6 ONI

  • Alvin Armany

    Alvin ArmanyAlvin Armany

    Building Evacuation Supervisor-Fire Watch-Security Professional SpecialistContingency at Arrow Security;Mulligan Security; Classic Security; MAXIMUM Security; Security USA Inc.;AlliedBarton Security ServicesBuilding Evacuation Supervisor-Fire Watch-Security Professional SpecialistContingency at Arrow Security;Mulligan Security; Classic Security; MAXIMUM Security; Security USA Inc.;AlliedBarton Security Services

  • Hibba Tul Baseer

    Hibba Tul BaseerHibba Tul Baseer

    Security Officer at Bardwood Security ,Leon Security & Samsic SecuritySecurity Officer at Bardwood Security ,Leon Security & Samsic Security

  • JASON PARRIS

    JASON PARRISJASON PARRIS

    Senior Manager Commercial Analytics at Procter And GambleSenior Manager Commercial Analytics at Procter And Gamble

  • Ricardo Gurrola

    Ricardo GurrolaRicardo Gurrola

    Certified Asbestos Specialist at EE&G Construction and RemediationCertified Asbestos Specialist at EE&G Construction and Remediation

CREATE PROFILE
Anthony Martin