Anthony Martinez
Los Angeles,CA
Overview
3
3
years of professional experience
Work History
Server/Banquet Server/In Room Dining Server
Sage Hospitality
Los Angeles, CA
03.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and supervised new staff members in the proper procedures for providing quality service.
- Greeted guests upon arrival and provided assistance throughout the event.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Communicated with chefs regarding any special requests from guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided menus, explained daily specials, and answered questions about menu items.
- Checked back with customers to ensure satisfaction with each course.
- Accurately recorded orders in POS system
- Responded quickly to guest inquiries or complaints in a professional manner.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server
71 Above Inc
Los Angeles, CA
01.2022 - 02.2023
- Ensured proper set-up of dining area before service began including silverware, menus, napkins.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Monitored stock levels of tableware supplies such as utensils, plates, cups.
- Communicated regularly with kitchen staff regarding order status updates.
- Provided guests with information about menu items, made suggestions and took orders.
- Checked identification of guests to verify age requirements for alcohol purchase.
Barback/Bartender
The Line Hotel/Open-air
Los Angeles, CA
08.2020 - 01.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Reviewed production orders and identified necessary ingredients to create batches of product.
Education
High School Diploma -
Francisco Bravo High School Medical Magnet
Los Angeles, CA06.2015
Skills
- Customer Service
- Prioritization
- Adaptive Team Player
- Multi-Task Management
- Problem-Solving Abilities
- Bilingual
- Restaurant/Fine Dining/Bar/Hotel Experience
- Cash Handling
Timeline
Server/Banquet Server/In Room Dining Server
Sage Hospitality
03.2023 - Current
Server
71 Above Inc
01.2022 - 02.2023
Barback/Bartender
The Line Hotel/Open-air
08.2020 - 01.2022
High School Diploma -
Francisco Bravo High School Medical Magnet