Anthony Martinez
Merced,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Office Manager/Dispatcher
Ace Air Inc
07.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Assistant Store Leader
GameStop
06.2016 - 06.2023
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Assisted in the development of staff training programs that led to increased productivity levels throughout various departments.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Managed team workload to reach production targets.
- Worked with customer service representatives to handle escalated customer issues.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Supervised 6 co-workers.
Head of Maintenance
Merced County Fairgrounds
06.2008 - 06.2016
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
- Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
- Maintained healthy turf conditions by applying fertilizers and pesticides as needed.
- Supported sustainability efforts with the implementation of organic and eco-friendly landscaping practices.
- Troubleshot complex technical issues, providing expert guidance to the team in resolving problems quickly and effectively.
- Managed inventory levels of spare parts and supplies, optimizing procurement processes to minimize costs without compromising operations.
- Increased team morale through effective communication, recognition of achievements, and fostering professional growth opportunities for staff members.
- Managed efficient teams of up to 10 employees.
Education
Associate of Arts - Social And Behavioral Science
Merced College
Merced, CA06.2014
High School Diploma -
Merced High School
Merced, CA06.2007
Skills
- Office Management
- Customer Service
- Data Entry
- Bookkeeping
- Operations Management
- Billing
- Administrative Support
- Clear Oral/Written Communication
Timeline
Office Manager/Dispatcher
Ace Air Inc
07.2023 - Current
Assistant Store Leader
GameStop
06.2016 - 06.2023
Head of Maintenance
Merced County Fairgrounds
06.2008 - 06.2016
Associate of Arts - Social And Behavioral Science
Merced College
High School Diploma -
Merced High School
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