Anthony Mastrandrea
Cape Coral,FL
Summary
Driven Sales Advisor with a proven track record at Kia Of Cape Coral, adept in CRM proficiency and building rapport, significantly enhancing customer satisfaction and retention. Leveraged advanced understanding of technology and persuasive communication to exceed sales targets, demonstrating exceptional negotiation tactics and interpersonal skills. Achieved consistent sales growth by mastering sales strategies and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Advisor
Kia Of Cape Coral
09.2019 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Acquisition of customers through several lead sources
- Cradle to grave sales structure
- Sold and Delivered vehicles via internet/telephone only
- Created multiple unique word tracks for customer acquisition
- Produced over $1,000,000 in revenue in 2021.
- Consistent 1000 SEI Rating m
Customer Service Representative
Scene75 Entertainment Centers
05.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Controlling large crowds to ensure a safe environment.
- Creating both a professional, and fun environment for the customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Host
Winking Lizard Tavern
11.2018 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
High School Diploma -
Brunswick High School
Brunswick, OH05.2019
High School Diploma -
St Edward High School
Lakewood, OH05.2018
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Sales background
- Sales Strategies
- Objection handling
- Persuasion techniques
- Upselling strategies
- Cross-selling services
- CRM proficiency
- Product Demonstrations
- Performance Tracking
- Pipeline Management
- Promotional understanding
- Competitor Analysis
- Cold-calling
- Industry Expertise
- Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Cradle to grave sales
- Advanced Understanding of Technology
- Customer Retention
- Negotiation Tactics
- Lead prospecting
- Digital marketing
Certification
- CSP - Certified Sales Professional
Timeline
Sales Advisor
Kia Of Cape Coral
09.2019 - Current
Host
Winking Lizard Tavern
11.2018 - 05.2019
Customer Service Representative
Scene75 Entertainment Centers
05.2017 - 08.2019
High School Diploma -
Brunswick High School
High School Diploma -
St Edward High School
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