Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Matheny

Panama City,FL

Summary

Dynamic Office Manager at Stanley’s Truck Sales with proven expertise in customer service and organizational skills. Enhanced operational efficiency through effective scheduling and inventory control, while fostering strong team collaboration. Recognized for exceptional attention to detail and conflict management, ensuring high levels of client satisfaction and streamlined office procedures.

Overview

2024
2024
years of professional experience

Work History

Office Manager

Stanley’s Truck Sales
  • Assisted in managing office supplies and inventory for efficient operations.
  • Supported scheduling and coordination of meetings, enhancing team collaboration.
  • Maintained organized filing system to streamline information retrieval and improve productivity.
  • Processed incoming communications, ensuring timely response and effective customer service.
  • Utilized office software for document preparation, contributing to professional presentation standards.
  • Coordinated travel arrangements, facilitating smooth logistics for staff engagements.
  • Helped implement office procedures to enhance workflow efficiency and organization.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Qvc

Customer Service Rep
03.2020 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

RDI Marketing
05.2016 - 09.2019
  • Assisted customers with inquiries, providing accurate information and effective solutions.
  • Managed customer complaints, ensuring timely resolution and enhancing satisfaction.
  • Processed orders and returns efficiently, maintaining high accuracy in transactions.
  • Collaborated with team members to improve service delivery and operational efficiency.
  • Developed standard operating procedures to streamline workflow and enhance service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Appointment Scheduler

United Urology
01.2013 - 03.2016
  • Coordinated appointment schedules to optimize staff availability and improve client service efficiency.
  • Managed incoming calls and inquiries, ensuring accurate information dissemination to clients and team members.
  • Utilized scheduling software to streamline appointment bookings, reducing conflicts and enhancing organization.
  • Developed and maintained comprehensive records of appointments, contributing to improved data management practices.
  • Collaborated with healthcare professionals to align appointment schedules with patient needs and organizational goals.
  • Identified opportunities for process improvements in scheduling workflows, leading to enhanced operational efficiency.
  • Monitored appointment cancellations and rescheduling trends, providing insights for optimizing future scheduling strategies.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Education

High School Diploma - General

Trotwood High School
Trotwood, OH
1996

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Customer relations
  • Clerical support
  • Scheduling
  • Inventory control
  • Conflict management
  • Office management software
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Reliability

Timeline

Qvc

Customer Service Rep
03.2020 - 11.2023

Customer Service Representative

RDI Marketing
05.2016 - 09.2019

Appointment Scheduler

United Urology
01.2013 - 03.2016

Office Manager

Stanley’s Truck Sales

High School Diploma - General

Trotwood High School

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Anthony Matheny