Anthony Mawhorter
Grove City,OH
Summary
Dynamic leader with proven expertise in staff management and customer service excellence honed at Dollar General. Skilled in inventory management and Microsoft Office, adept at fostering team collaboration through great team work and communication, and driving business growth. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating strategic thinking and effective problem-solving.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dollar General Market
08.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Sales Associate
Famous Footwear
01.2013 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cleanin Service Member
Three G Cleaning
03.2009 - 01.2012
- Worked with and maintained multiple forms of tools and equipment used for industrial cleaning
- Supported team operations to ensure mission readiness and efficiency.
- Maintained equipment and supplies for operational effectiveness.
- Enhanced unit cohesion by organizing and participating in team-building activities.
- Assisted in training sessions to improve skills and knowledge of unit members.
- Contributed to mission success by executing assigned tasks promptly and accurately.
- Conducted regular inspections to maintain high standards of readiness.
- Collaborated with team members to achieve operational goals and objectives.
- Enhanced communication within unit by facilitating information exchange.
Education
Highschool Diploma -
Grove City Highschool
Grove City, OH05.2011
Skills
- Maintaining and rotating stock (FIFO)
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Project management abilities
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Product and service sales
- Inventory management
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Microsoft office skills
- Reporting and documenting
- Teamwork and collaboration
- Computer skills
- Organizational skills
- Active listening
- Professional and courteous
Timeline
Assistant Manager
Dollar General Market
08.2019 - Current
Sales Associate
Famous Footwear
01.2013 - 05.2017
Cleanin Service Member
Three G Cleaning
03.2009 - 01.2012
Highschool Diploma -
Grove City Highschool