Summary
Overview
Work History
Education
Skills
Timeline
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Anthony McDowell

Summary

A highly skilled and results-driven professional with over 15 years of extensive experience in luxury hospitality and estate management. Recognized for my ability to manage high-end residential properties with a keen focus on operational excellence and client satisfaction. I possess a unique combination of strategic planning, logistical coordination, and personnel management, enabling me to create and maintain an unparalleled living experience for residents. I thrive in dynamic environments, consistently delivering superior results that enhance the overall quality of life for affluent clients.

Overview

14
14
years of professional experience

Work History

HNW Estate Lifestyle/Communications Director to Will and Jada Pinkett Smith

05.2019 - Current
  • Oversee the daily operations of multiple luxury estates, managing a staff of 30, including housekeepers, groundskeepers, and security personnel, to ensure the highest standards of service and property maintenance.
  • Strategically plan and execute high-caliber events and meetings, leveraging strong vendor relationships to curate exceptional experiences, including catering, entertainment, and décor, tailored to the family’s lifestyle.
  • Conduct in-depth analyses of trends, expenditures, and service quality, providing strategic recommendations that optimize resource allocation and enhance the family’s lifestyle, resulting in improved budget management and service delivery.

Executive/Personal Assistant to Trey Smith and Adrienne “Gammy” Norris

Smith Family Circle
Los Angeles, CA
05.2019 - Current
  • Deliver comprehensive executive and personal assistance to high-profile clients, expertly managing multifaceted schedules, coordinating travel arrangements, and addressing personal affairs with precision and professionalism.
  • Serve as a trusted confidant and liaison to clients, handling sensitive and confidential matters with the utmost discretion and professionalism while anticipating their needs and preferences.
  • Identify and implement innovative solutions to improve operational efficiency, streamline processes, and enhance the overall lifestyle experience for clients, resulting in increased satisfaction and loyalty.

Front of House Host/Concierge

Andaz West Hollywood
Los Angeles, CA
06.2018 - 05.2019
  • Prioritized and executed the anticipation of guest needs in a high-volume environment, utilizing creative methods and personalized service to elevate guest engagement and satisfaction.
  • Developed and implemented personalized itineraries for guests that included exclusive experiences, building strong relationships with local vendors to secure tailored services and enhance guest experiences.
  • Collaborated with the management team to continuously adapt services based on guest feedback, ensuring an evolving and memorable experience for each visitor and consistently earning positive reviews and repeat business.

Front of House Team Lead Host/Concierge

Andaz 5th Avenue
New York, NY
07.2011 - 06.2018
  • Excelled in a multi-faceted role encompassing concierge, reception, and guest services, serving as the primary point of contact for guest inquiries and resolutions, and ensuring timely and effective problem-solving.
  • Coordinated comprehensive travel arrangements and ticket bookings for guests, maintaining an extensive database of client preferences and special requests to enhance personalized service delivery.
  • Conducted market research and industry analysis to maintain a competitive edge, ensuring the hotel consistently offered unique and authentic experiences that resonated with guests.

Education

Hospitality Management - Culinary Arts

Monroe College
New Rochelle, NY
01.2011

Skills

  • Estate & Household Management
  • Executive Administrative Support
  • Team Leadership & Training
  • Event Planning & Coordination
  • Vendor & Contractor Management
  • Travel Arrangements & Logistics
  • Confidentiality & Discretion
  • Budget Management & Resource Optimization
  • Project Management
  • Google Suite
  • Property Tech/AV Systems
  • Interior Design Consulting
  • Intermediate Proficiency in Spanish

Timeline

HNW Estate Lifestyle/Communications Director to Will and Jada Pinkett Smith

05.2019 - Current

Executive/Personal Assistant to Trey Smith and Adrienne “Gammy” Norris

Smith Family Circle
05.2019 - Current

Front of House Host/Concierge

Andaz West Hollywood
06.2018 - 05.2019

Front of House Team Lead Host/Concierge

Andaz 5th Avenue
07.2011 - 06.2018

Hospitality Management - Culinary Arts

Monroe College

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Anthony McDowell