Professional with robust background in community engagement and digital communications. Adept at fostering strong relationships and driving community growth through strategic initiatives. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
New Development Community Manager
Asset Living
04.2024 - Current
Analyzed marketing performance metrics, lead sources, and conversion data to optimize strategies and maximize ROI.
Oversaw annual and monthly operating budgets, ensuring cost-effective marketing spend and financial performance goals were met or exceeded.
Managed daily operations for a 409-unit mixed-use high-rise, overseeing both residential and ground-floor commercial spaces to ensure seamless coordination, optimal occupancy, and strong tenant relations across all asset types.
Led, trained, and motivated a high-performing leasing and operations team, fostering a culture of accountability, collaboration, and exceptional customer service.
Coordinated with ownership, development, and construction teams to ensure operational readiness and seamless transitions from construction to occupancy.
Managed multi-million-dollar operating budget, allocating resources effectively between residential and commercial priorities.
Developed and executed targeted marketing campaigns that positioned the property as a premier mixed-use destination in the market.
New Development Property Manager
Coastal Ridge Real Estate
07.2021 - 04.2024
Managed the creation of marketing collateral, photography, and promotional materials, ensuring alignment with brand standards and target demographic appeal.
Spearheaded all marketing initiatives for a new luxury apartment community from pre-leasing through stabilization, including digital campaigns, social media strategy, community events, and outreach marketing.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Built and maintained strategic partnerships with local businesses, influencers, and media outlets to enhance exposure and drive qualified traffic.
Overseeing all financial aspects of the property. Completing monthly financial audits to ensure everything is correct.
Completling daily and weekly leasing reports to show progress and steps my team is taking to reach our goals.
Hosting community events for residents to create and foster resident relationships.
Communicating with regional and ownership regarding finances and functionality of the property.
Managing the properties online reputation and social media pages.
Conducting quarterly leasing audits.
Using pricing tools so I can prioritize longer lease terms, higher occupancy rates and income generation.
Working along side construction, investors and outside contractors to ensure the property reaches all goals and obtains financing.
Navigating construction delays and finding ways to ensure we keep our occupancy growing while maintaining a positive relationship with future residents.
Creating and managing a team of leasing professionals and maintenance staff. Training them on company policies, procedures and best leasing practices.
Creating and completing weekly outreach marketing goals to create relationships and build the brand of the property.
Coordinating maintenance requests and warranty items with vendors.
Negotiating contracts with vendors to ensure best price and quality of services.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Processed evictions when necessary in accordance with state laws and procedures.
Monitored market trends to ensure competitive pricing structures for units under management.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Lease Up Property Manager
Flaherty & Collins Properties
08.2018 - 07.2021
Oversee a 330 unit mixed use residential and commercial high-rise property in downtown Columbus.
Working along side construction to cordinate leasing to stabilize the property as quickly as possible.
Completing marketing tasks such as reviewing websites for accurate information, designing and ordering logo items and other marketing materials.
Acting as eyes for ownership and making a punch list for construction ensuring the best quality for new units.
Training new employees on company policies, procedures and best leasing practices.
Completing a weekly lease up report to show leasing progress to ownership.
Maintain occupancy and managing all aspects of community budget and finances.
Coordinating maintenance request and warranty items with vendors.
Hosting community events for residents to showcase amenities, help foster a sense of community and to show residents they are valued members of the community.
Using LRO software to optimize pricing and stay competitive in the market.
Licensed Realtor
Howard Hanna
09.2016 - 09.2020
Writing contracts
Facilitated property showings, ensuring optimal client engagement and satisfaction.
Negotiated purchase agreements, achieving favorable terms for clients in competitive markets.
Conducted comprehensive market analysis to guide pricing strategies and investment decisions.
Developed targeted marketing campaigns utilizing digital platforms to increase property visibility.
Streamlined transaction processes, improving efficiency and reducing closing times for clients.
Led community outreach initiatives to strengthen brand presence and network within local markets.
Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Lease up Property Manager
T&R Properties
05.2015 - 08.2018
Oversee new development of 222 luxury apartment flats and townhomes, The Flats on Memorial.
Manage all day-to-day activities involving tenants, vendors, construction and property management operations.
Negotiating and enforcing leases
Preform daily property walks and audits.
Communicating with regional and ownership regarding functionality of the property.
Maintain occupancy and managing all aspects of community budget and finances.
Stepping into other roles throughout the property such as maintenance due to staffing shortages.
Recognized for highest rent retention and highest resident satisfaction.
Negotiating contracts with vendors to ensure best price for services.
Accomplishing financial objectives by collecting rent, preparing a annual budget and paying invoices.
Maintaining building systems by contacting maintenance and supervising repairs.
Enforcing occupancy policies and community guidelines.
Preparing reports by collecting and analyzing data and trends.
Stabilized the property at 95% in under a year after construction completion.
Property Manager
First Equity Properties
10.2015 - 05.2018
Performing and overseeing administrative task
Experience working with One Site
Billing and coding
Providing weekly vacancy reports
Establishing relationships with vendors
Scheduling and coordinating maintenance request
Promote and enforce safety policies
Budgeting and accounting
Depositing rent
Submitting collections to fab co
Filing evictions and testifying on behalf of owner
Audit resident ledger to ensure accurate balances
Coordinate move in process
Scheduling
Leading a team
Respond and resolve resident complaints
Approving and denying applicants on behalf of owner according to community guidelines
Applicant screenings, standard credit and criminal report.
I'm loyal, honest and a fast learner. I strongly believe in teamwork and working together. I work hard at everything I do and will go above and beyond to give exceptional customer service.
Certification
Real Estate License, 09/01/15, Present, Successfully completed all real estate courses required at Hondros College. Successfully passed my state and national exams.
Computer Technology Certificate, Present, Two successful years of computer technology courses at Fairfield Career Center.