Anthony McQueen
Detroit,MI
Summary
Over eight years in client-facing roles, adept at fostering strong relationships and ensuring customer satisfaction through effective communication and problem-solving. Demonstrates time management skills for handling multiple responsibilities efficiently. Committed to professional growth and enhancing a collaborative, inclusive workplace.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
West Bloomfield, MI
07.2022 - 01.2025
- Guided new employees in understanding company policies related to customer service.
- Ensured compliance with industry regulations regarding customer relations.
- Assisted customers with inquiries, complaints and feedback.
- Managed payroll processing for staff members.
- Ensured accuracy in all accounting entries and records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
Customer Service Representative
Life Boost Inc.
Plymouth, MI
07.2020 - 07.2022
- Delivered proactive customer service, fostering future business opportunities.
- Provided exceptional service to both new and established customers, addressing concerns and crafting solutions.
- De-escalated customer issues while maintaining a calm and friendly demeanor.
Customs Trade Coordinator
FedEx Trade Network
Romulus, MI
06.2019 - 06.2020
- Adhered to strict data confidentiality policies, preventing information leakage.
- Efficiently managed data entry for packages and shipments arriving through the northern border, leveraging knowledge of border and customs regulations to ensure accurate clearance.
- Identified shipments requiring special handling based on value, size, documentation, and country of origin.
Customer Service Representative
Dialogue Marketing Inc.
Troy, MI
07.2018 - 05.2019
- Cultivated membership loyalty through impeccable customer retail account management.
- Resolved customer issues with effective interpersonal skills and conflict resolution strategies.
- Assessed service needs and addressed concerns by evaluating benefits for each caller.
Sales Associate
Under Armour Inc.
Daytona Beach, FL
11.2016 - 05.2018
- Guided customer purchasing decisions by articulating the quality, value, and style of products.
- Served as a knowledgeable resource on products, services, and policies for both customers and peers.
Education
Bachelor of Science - Psychology
Bethune - Cookman University
Daytona Beach, FL2018
Skills
- Excellent communication skills
- Analytical and reasoning abilities
- Proficient in Microsoft Office Suite
- Skilled in conflict resolution and deescalation
- Demonstrates courteous and composed demeanor
- Adaptive
- Proficient in computer and technology applications
- Call Center Operations
Accomplishments
- Spearheaded creative design, marketing, and public representation for multiple campus organizations as Vice President of Public Relations.
References
References available upon request.
Timeline
Assistant Customer Service Manager
Kroger
07.2022 - 01.2025
Customer Service Representative
Life Boost Inc.
07.2020 - 07.2022
Customs Trade Coordinator
FedEx Trade Network
06.2019 - 06.2020
Customer Service Representative
Dialogue Marketing Inc.
07.2018 - 05.2019
Sales Associate
Under Armour Inc.
11.2016 - 05.2018
Bachelor of Science - Psychology
Bethune - Cookman University