Dynamic Parts Counter Sales Person with a proven track record at Airport Chevrolet Buick GMC Cadillac, excelling in parts identification and customer relationship building. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, while achieving sales targets and maintaining optimal inventory levels. Committed to delivering exceptional service and fostering team collaboration. Along with several years of achieving Mark of exellence awards.
Overview
23
23
years of professional experience
Work History
Parts Counter Sales Person
Airport Chevrolet Buick Gmc Cadillac
02.2002 - Current
Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
Streamlined order processing for quicker turnaround times and improved customer experience.
Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
Collaborated with team members to achieve monthly sales targets and improve overall department performance.
Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
Assisted customers with diagnosing problems for Type equipment and purchasing necessary replacements.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Participated in promotional events to showcase new products and generate interest among potential buyers.
Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
Assisted management with forecasting future inventory needs based on historical sales data.
Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Assisted customers by responding to complaints and offering updates on back-ordered parts.
Handled all customer service issues quickly to maintain high satisfaction levels.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Examined returned parts for defects and exchanged defective parts or refunded money.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Adhered to company guidelines for performance and compliance.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Inspected parts for defects, removing damaged parts, and replacing with new ones.
Maintained clean and neat parts counter and sales floor.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Researched vehicles and parts via physical catalogs and electronic means.
Stocked and managed stock of parts.
Ordered parts from various distributors to fulfill demands.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Maintained extensive understanding of common problems and methods for repair.
Organized parts storage and stocked inventory according to established guidelines.
Assisted customers in finding appropriate parts promptly.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
Education
GED -
Rogue Community College
Medford, OR
Skills
Goal-oriented mindset
Industry awareness
Parts identification
Ordering parts
Problem-solving skills
Clean driving record
Forklift operation
Training and coaching
Maintenance schedules
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Safety procedures
Team building
Equipment operation
Computer literacy
Professionalism
Affiliations
I have spoke to Rick Griffin at Union Pacific and he has agreed to provide a recommendation.