Anthony Means
Irving,Texas
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Clerk
Spec's Family Partners
05.2021 - Current
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Analyzed data to prepare reports and identify process improvements.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Receiving Associate
Western Extrusions
06.2018 - 05.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
QC Inspector
KGP Logistics
01.2015 - 05.2018
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Inspected products, components and materials for defects and compliance with tolerance standards.
- Documented findings and generated reports with data and recommendations.
- Operated, calibrated and maintained testing equipment.
- Proposed and implemented improvements to reduce errors and rejected items.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Performed visual inspections and non-destructive tests where appropriate.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
Customer Care Team Leader
Capital One, Corporate Campus
02.2010 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Education
GED -
Turner High School
Carrollton, TX10.1995
Skills
- Google Docs
- Inventory Replenishment
- Packing and Scanning
- Inventory Auditing
- Training and Development
- OSHA Standards
- Preparing Containers
- Mathematical Calculations
- Shipping and Receiving
- Task Delegation
- Efficient Routing
- Storage Coordination
- Basic Mathematics
- Customer Experience
- System Updating
- Certified Forklift Driver
- Team Goals
- Inventory Software
- Warehouse Software Systems
- Shipment Routing
- Verbal and Written Communication
- Microsoft Office
- Stamping and Assembly
- Packing Equipment Operation
- Shipment Updates
- Work Order Following
- Critical Thinking
- Order Checking
- Recordkeeping Requirements
- Shipping Method Optimization
- Work Assignments
- Box and Container Packing
- Inventory Databases
- Prepare Packages
- Loading Cargo
- Shipment Preparation
- Carrier Oversight
- Damage Identification and Reporting
- Routing Determination
- Protective Equipment Knowledge
- Recordkeeping Compliance
- Package Shipment
- Prepare Documents
- Good Manufacturing Practices
- Barcode Labeling
- Varsity ShipSoft
- Handheld Scanners
- Postage Meter
- Site Visits
- Team Meetings
- Materials Knowledge
- Safety
Timeline
Shipping and Receiving Clerk
Spec's Family Partners
05.2021 - Current
Receiving Associate
Western Extrusions
06.2018 - 05.2021
QC Inspector
KGP Logistics
01.2015 - 05.2018
Customer Care Team Leader
Capital One, Corporate Campus
02.2010 - 01.2015
GED -
Turner High School
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