Anthony Medina
Philadelphia,USA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
Sales Representative
Mondelez International
09.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Sales Service Representative
Mondelez International
10.2017 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Backroom Associate
Target
08.2017 - 10.2017
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Merchandiser
Kellogg's
05.2016 - 08.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships to maintain and support business.
Account Manager/Team Lead Merchandiser
Coca Cola Refreshments
04.2011 - 03.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed and maintained strong working relationships with professionals within assigned territory.
Department Manager/Inventory Supervisor
Walmart
04.2001 - 02.2011
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Diploma -
Putnam Vocational Technology High Sch...
1300 State St, Springfield, MA 0110907.1999
Skills
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales Presentations
- Sales strategy development
- Complex Problem-Solving
- Sales Development
- Product and Service Sales
- Client Service
- Sales consultation
- Account Management
- Staff Training
- Territory Growth
- Systems and software expertise
- Revenue Generation
- Territory Management
- Account Servicing
- Regulatory Compliance
- Product Merchandising
- Personnel Training
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Creative Thinking
- Product Knowledge
- Meeting Sales Goals
- Reliable and Responsible
- Goal-Driven
- Team Leadership
- Customer Assistance
- Sales and Promotions
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Decision-Making
- Organization
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Inventory Management
- Inventory and Stocking
- Documentation And Reporting
- Safety and Cleanliness Standards
- Basic Mathematics
- Ability to Lift 40 pounds
- Sales floor organization
- Merchandising and Display
- Retail Merchandising
- Flexible Hours
- Building Customer Loyalty
- Team Cooperation
- Customer Relationship Building
- Team Supervision
Tel
Primary#: (267) 357-4348
Secondary#: (224)250-6356
Awards
Anthony Medina, 08/19/2005, Employed of the month
Timeline
Sales Representative
Mondelez International
09.2019 - Current
Sales Service Representative
Mondelez International
10.2017 - Current
Backroom Associate
Target
08.2017 - 10.2017
Merchandiser
Kellogg's
05.2016 - 08.2017
Account Manager/Team Lead Merchandiser
Coca Cola Refreshments
04.2011 - 03.2016
Department Manager/Inventory Supervisor
Walmart
04.2001 - 02.2011
Diploma -
Putnam Vocational Technology High Sch...