Anthony Medina
Orlando,FL
Summary
Dedicated Customer Service Professional experienced in multitasking and time management. Delivered positive and memorable experiences for customers while adapting quickly to new challenges. Fostered strong relationships with clients and team members, supporting overall team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Attractions Attendant
Universal Studios
Orlando, Florida
04.2023 - 03.2026
- Provided excellent guest service at attractions and entertainment venues.
- Monitored safety protocols to ensure a secure environment for guests.
- Assisted in the operation of rides and attractions, ensuring smooth functionality.
- Managed line control to enhance guest experience and minimize wait times at attractions.
- Conducted regular inspections of equipment and facilities to uphold safety standards and ensure guest security.
- Trained new team members on operational procedures and guest interaction techniques to improve service quality.
Sales Associate
Mister Car Wash
Kissimmee, Florida
09.2022 - 04.2023
- Assisted customers with product selection and provided personalized service.
- Maintained store organization and ensured merchandise was well-displayed.
Sales Associate
American Eagle Outfitters, Inc
Orlando, Florida
03.2019 - 05.2021
- Assisted customers with product selection and provided personalized service.
- Maintained store organization and ensured merchandise was well-displayed.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to achieve sales goals and optimize customer experience.
- Managed inventory by restocking shelves and monitoring product levels.
- Engaged customers in conversations to understand their needs and preferences.
- Participated in training sessions to improve product knowledge and sales techniques.
- Resolved customer inquiries and complaints with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
Education
Some College (No Degree) - Digital Video Production
Orange Technical Collage
Orlando, FL04-2026
Skills
- Safety compliance
- Public safety
- Equipment operation
- Equipment inspection
- Parts inventory
- Security monitoring
- Customer service
- Customer assistance
- Hospitality and accommodation
- Cash handling proficiency
- Team collaboration
- Problem solving
- Time management
- Flexibility
- Storyboarding
- Video editing
- Customer assistance
Timeline
Attractions Attendant
Universal Studios
04.2023 - 03.2026
Sales Associate
Mister Car Wash
09.2022 - 04.2023
Sales Associate
American Eagle Outfitters, Inc
03.2019 - 05.2021
Some College (No Degree) - Digital Video Production
Orange Technical Collage