Anthony Meloy
Espanola,NM
Summary
I am a hard-working, energetic, and ambitious individual who is eager to tackle any task that comes my way. My previous work experience has equipped me with the patience and diligence required to find solutions to complex problems. My hands-on experience in the construction industry has provided me with a wealth of knowledge in the blue-collar work field. Additionally, I am a team player and will work collaboratively with my colleagues to find the most efficient solutions to any given challenge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Clerk
Cities of Gold Hotel
02.2023 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
Event Specialist
Cities of Gold Hotel
05.2022 - Current
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
Part Time Construction Worker
S&M Builders
08.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Child Caretaker
Pojoaque Valley High School
08.2021 - 05.2022
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
- Managed daily routines for multiple children at once, effectively juggling various tasks while maintaining a calm demeanor.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
- Assisted children with homework assignments, fostering academic success and confidence in their abilities.
- Organized outdoor playtime for physical exercise, fostering healthy habits from an early age.
- Implemented daily routines and activities to stimulate and engage children.
Education
High School Diploma -
Pojoaque Valley High School
Santa Fe, NM05.2022
Skills
- Hard Working
- Customer Service Skills
- Attentive
- Time Management
- Patient
- Attention to detail
- Reliable
- Collaboration
- Problem-Solving
- Phone and Email Etiquette
- Payment Collection
Timeline
Part Time Construction Worker
S&M Builders
08.2023 - 11.2023
Front Desk Clerk
Cities of Gold Hotel
02.2023 - Current
Event Specialist
Cities of Gold Hotel
05.2022 - Current
Child Caretaker
Pojoaque Valley High School
08.2021 - 05.2022
High School Diploma -
Pojoaque Valley High School