Anthony Mendes
Brockton,MA
Summary
Adaptable professional with a background in computer engineering studies, Python programming, and technical support. Experienced in troubleshooting network and hardware issues while delivering strong customer service. Ready to support efficient operations and dependable technical solutions.
Overview
10
10
years of professional experience
Work History
Driver
Iron Mountain Inc
Boston, Massachusetts
01.2024 - Current
- - Ensured timely delivery of goods and services in excellent condition to enhance customer satisfaction.
- - Executed delivery of confidential records for Iron Mountain clients while maintaining secure chain-of-custody protocols.
- - Clarified service requests and scheduled pickup times to meet customer needs.
- - Followed traffic laws, regulations, and defensive driving practices while operating company vehicles.
UPS Driver
UPS Freight
Norwood, Massachusetts
10.2023 - 01.2024
- Delivered freight shipments for UPS Freight along designated routes, ensuring timely and accurate deliveries.
- Resolved delivery issues, enhancing customer satisfaction through consistent on-time shipments.
- Checked manifests and pickup instructions prior to deliveries, verifying compliance with company standards.
- Provided delivery status updates to dispatch and UPS Freight customers.
Sales Manager
Town Fair Tire Centers Inc.
Quincy, Massachusetts
08.2019 - 10.2023
- Led sales floor operations at Town Fair Tire Centers, Inc., guiding customer service standards.
- Performed sales consultations and educated clients on products and services.
- Resolved customer concerns involving pricing, warranties, and tire recommendations.
- Trained new hires on sales process, customer greetings, and checkout procedures.
- Scheduled staff coverage across sales desk and service coordination.
BDC Service Representative
Boch Toyota
Norwood, Massachusetts
01.2017 - 08.2019
- Handled inbound and outbound service calls for Boch Toyota customers, ensuring prompt assistance and resolution.
- Coordinated service appointment scheduling in dealership CRM systems, optimizing customer flow and service efficiency.
- Confirmed repair orders and appointment details with customers to ensure accuracy and enhance service satisfaction.
- Followed up with customers about recommended maintenance and service needs.
Education
Some College (No Degree) - Computer Engineering
Bunker Hill Community College
Charlestown, MA11-2026
Skills
- Delivery tracking
- Route optimization
- Logistics coordination
- Vehicle maintenance
- Customer service
- Client communication
Timeline
Driver
Iron Mountain Inc
01.2024 - Current
UPS Driver
UPS Freight
10.2023 - 01.2024
Sales Manager
Town Fair Tire Centers Inc.
08.2019 - 10.2023
BDC Service Representative
Boch Toyota
01.2017 - 08.2019
Some College (No Degree) - Computer Engineering
Bunker Hill Community College