Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Mendivel

Flushing,NY

Summary

Well-qualified Logistics coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

7
7
years of professional experience

Work History

Road Logistics Coordinator

Apex Logistics
Springfield Gardens, NY
04.2022 - Current
  • Analyze data and create booking appointments with receiving warehouses and dispatching LTL & FTL services.
  • Record and allocate all requests for delivery and pick up among drivers.
  • Ensure all assigned customer delivery requirements are met.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Respond to domestic customer inquiries for pricing.
  • Follow-up with domestic pickups and deliveries in efficient and timely manner.
  • Ensure on-time and accurate invoicing for customers and vendors.
  • Provide resolutions that arise from pick-up location to delivery location.
  • Manage costs and fees from all carriers, including rate negotiations.
  • Search for new domestic vendors and arrange initial setup with new carriers.
  • Design and supervise domestic dispatch arrangements for VIP accounts.
  • Serve as internal consultant for Sales Department and Customer Service/Operations Departments in regards to pricing, vendors, and route options.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Generated documentation and information required for customer shipments.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Maintained damaged goods records, backorder logs and applicable regulatory reporting.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.

Air Import Logistics Coordinator

Apex Logistics
Springfield Gardens, NY
12.2021 - 04.2022
  • Held monthly presentations for Sales Department, Key Account.
  • Managers, Head of Operations, and Vice President, to report missing cargo for each individual client.
  • Resolved shipment discrepancies by communicating with Air Department.
  • Managed airline documentation processes for consolidation shipments.
  • Consolidated cargo to obtain most efficient cost.
  • Tracked and traced shipments and updated files.
  • Provide prompt solutions to resolve air operation issues.
  • Developed and maintained professional working relationships with vendors.
  • Monitored cargo from departure to arrival at destination; including handling destination service if required.
  • Tracking and fixing shipping errors.
  • Monitored, prioritized and balanced customer specific needs on daily basis by answering queries and requests through multi channel communication streams.
  • Developed processes that made supply chain more efficient and organized.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Supported import metrics around import functions and drove continuous performance improvements.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Insured cargo against loss, damage or pilferage.
  • Coordinated scheduling and booking of weekly transportations.

Ocean Import Logistics Coordinator

Apex Logistics
Springfield Gardens, NY
10.2021 - 12.2021
  • Maintained communication with customers, carriers, overseas agents, and vendors.
  • Handled accounting processes; including price negotiations, on-time billing, zero demurrage mindset, rate calculations, price conversions, profit and loss analysis.
  • Followed-up with customers to resolve inquiries.
  • Prepared, routed, and cut airway bills and manifests.
  • Corrected billing and issued debit and credit memos for customers.
  • Arranged for pick up and movement of freight to gateways. Expedited inbound import traffic to facilitate customs clearance.
  • Tracked and fixed shipping errors.
  • Ensured that quality of all services provided met required standards.
  • Reviewed shipping documents to ensure accuracy.
  • Assisted with all aspects of dispatch and line haul.
  • Coordinated company product shipments and international transactions to eliminate freight delays.

Warehouse Coordinator

Apex Logistics
Springfield Garden, NY
04.2019 - 10.2021
  • Nominated shipments with airlines to obtain freight warehouse transfer.
  • Monitored incoming shipments to warehouse.
  • Marked incoming shipment with identifying information.
  • Maintained records of all incoming and outgoing shipments.
  • Assembled orders and prepared goods for shipment.
  • Filed claims to request reimbursement of damaged goods.
  • Reported damages and discrepancies to customers.
  • Examined incoming shipments, reported damaged items, recorded shortages and corresponded with shippers to rectify damages and shortages.
  • Recorded shipment details, including weight and carton count.
  • Managed and maintained client files.
  • Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Enforced organizational standards to maintain safe and healthy work environment.
  • Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Import Coordinator

Trinity Logistics
Valley Stream, NY
09.2016 - 01.2019
  • Arranged for pick up and movement of freight with trucking companies.
  • Coordinated shipments with airlines to warehouse transfer to CFS.
  • Maintained and organized air way bill details.
  • Prepared and filed import declarations with U.S Customs and border Protection to facilitate customs clearance.
  • Managed invoice sent to various customers.

Brokerage Associate

Expeditors International
Inwood, NY
09.2014 - 10.2015
  • Processed U.S Customs and Border Protection entries.
  • Retrieved shipment details, handled all documentation for cargo release and data entry for each shipment.
  • Scripted and keyed data files.
  • Maintained and organized client files and updated files as needed.
  • Ensured accuracy and timeliness of data entry processing.
  • Assisted with other clerical and administrative duties as needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Associate of Science - Criminal Justice

Nassau Community College
Garden City, NY
05.2020

Skills

  • Microsoft Excel and CargoWise
  • Customer Service
  • International Logistics
  • Inventory Control
  • Shipping and Receiving
  • Driver Scheduling
  • Logistics Process Improvement
  • Fleet Dispatching
  • Workload Delegation
  • Report Generation
  • Oral Presentations
  • Asset Allocation
  • Critical Thinking
  • Business Relationship Development
  • Transportation and Logistics Coordination
  • Performance Review and Optimization
  • Work Delegation and Tracking
  • Coaching and Mentoring
  • Trucking Dispatching
  • Strategic Vision
  • Customer Relations
  • Warehouse Management Systems
  • Desktop and Laptop Computers
  • Efficient Routing
  • Inventory and Supply Logistics
  • Geography Knowledge
  • Goods Movement Planning
  • Accurate Documenting
  • Business Intelligence Gathering
  • Mathematical Calculation and Reasoning
  • Cost and Benefit Analysis
  • Word Processing
  • Creative Solutions
  • Systems Evaluation
  • Shipment Routing
  • Social Perceptiveness
  • Analytical Thinking

Timeline

Road Logistics Coordinator

Apex Logistics
04.2022 - Current

Air Import Logistics Coordinator

Apex Logistics
12.2021 - 04.2022

Ocean Import Logistics Coordinator

Apex Logistics
10.2021 - 12.2021

Warehouse Coordinator

Apex Logistics
04.2019 - 10.2021

Import Coordinator

Trinity Logistics
09.2016 - 01.2019

Brokerage Associate

Expeditors International
09.2014 - 10.2015

Associate of Science - Criminal Justice

Nassau Community College

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Anthony Mendivel