Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Anthony Mendoza

Anthony Mendoza

Pensacola,FL

Summary

Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.

Overview

16
16
years of professional experience

Work History

Member Service Representative II/III- Credit Cards

Navy Federal Credit Union
03.2023 - Current
  • Analyze, research, and resolve problems and discrepancies related to member accounts.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

Sales Associate

Downtown Motors, Inc.
Milton , FL
03.2021 - 03.2023
  • Enhanced dealership''s reputation for quality used vehicles through thorough inspection and evaluation of tradeins.
  • Contributed to the overall success of the dealership by consistently meeting or exceeding individual and team sales goals.
  • Boosted customer satisfaction by effectively addressing and resolving complaints related to used vehicle sales.

Sales Support Representative

Ferguson Enterprises
01.2021 - 11.2022

Company Overview: Plumbing Supply

  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Assisted in the launch of new products, successfully marketing them to target audiences.
  • Supported sales representatives by preparing detailed reports on market trends and product performance.

Business Development Manager

ASM Global
Pensacola , FL
02.2018 - 03.2020
  • Developed strategic partnerships with local businesses, increasing sponsorship opportunities and community involvement in events.
  • Built strong relationships with key stakeholders including clients, vendors, sponsors, volunteers, and attendees through proactive communication and exceptional customer service skills.
  • Boosted advertising sales by developing strong relationships with clients and understanding their specific needs.

District Marketing Manager

Sodexo
07.2008 - 12.2017
  • Company Overview: Food Services
  • Optimized marketing budgets, reallocating resources to maximize ROI on advertising spend.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

Education

Master of Business Administration - Business Analytics

University of West Florida
Pensacola, Florida
12.2022

Bachelor of Science - Marketing, Entrepreneurship

University of Florida
Gainesville, Florida
12.2009

Skills

  • Call center experience
  • Database Management
  • Root Cause Analysis
  • Product and service knowledge
  • Report creation
  • Salesforce CRM
  • Business Development
  • Credit Union Knowledge
  • Business Operations Analysis
  • Report Preparation

Accomplishments

  • Team Member of the Quarter- Shanell’s Secret Agents- Q4 2023
  • Team of the Quarter, Shanell's Secret Agents, Q4 2023
  • Team Member of the Month, Shanell's Secret Agents, April 2023
  • Credit Cards Navigator- December 2023
  • Credit Cards Multimedia Skill- April 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Member Service Representative II/III- Credit Cards

Navy Federal Credit Union
03.2023 - Current

Sales Associate

Downtown Motors, Inc.
03.2021 - 03.2023

Sales Support Representative

Ferguson Enterprises
01.2021 - 11.2022

Business Development Manager

ASM Global
02.2018 - 03.2020

District Marketing Manager

Sodexo
07.2008 - 12.2017

Bachelor of Science - Marketing, Entrepreneurship

University of Florida

Master of Business Administration - Business Analytics

University of West Florida
Anthony Mendoza