Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
References

Anthony Minard

Fort Oglethorpe,GA

Summary

Accomplished Medical Receptionist skilled in managing patient registration and appointment coordination. Known for enhancing communication between patients and providers, ensuring compliance, and improving operational efficiency. Prepared to contribute to a patient-centric healthcare team. Detail-oriented Medical Receptionist with expertise in electronic health records and insurance verification. Committed to enhancing patient satisfaction through effective communication and streamlined processes. Ready to support high-quality patient care. Dedicated professional with a strong background in patient scheduling and compliance adherence. Proven ability to streamline workflows and foster customer relationships, resulting in improved patient access and satisfaction. Eager to leverage skills in a dynamic healthcare environment. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences. Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

8
8
years of professional experience
2
2
Certificates

Work History

Medical Receptionist

Mountain Management
Hixson , TN
12.2023 - 12.2025
  • Coordinated patient scheduling to optimize daily appointment flow and reduce wait times.
  • Maintained accurate electronic health records to support efficient patient care and data retrieval.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.

Lead Patient Access Representative

Bradley Medical Center
Cleveland, TN
10.2023 - 12.2023
  • Facilitated patient registration processes to enhance workflow efficiency.
  • Coordinated appointment schedules to optimize provider availability and patient access.
  • Trained new staff on compliance and policy adherence to ensure regulatory standards.
  • Managed insurance verification processes to confirm eligibility and coverage.
  • Resolved patient inquiries to deliver exceptional customer service experiences.
  • Maintained accurate data entry practices to enhance patient record integrity.
  • Conducted reporting and analytics to identify trends in patient access metrics.
  • Collaborated with clinical teams to streamline patient intake procedures.
  • Implemented process improvements to reduce patient wait times.
  • Developed training materials for ongoing staff education on patient access protocols.
  • Handled escalated patient issues, ensuring satisfaction and retention.
  • Processed payments accurately according to established guidelines set forth by payers or regulatory agencies.
  • Resolved escalated customer complaints in a timely manner while maintaining professional standards of conduct.
  • Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
  • Developed and maintained relationships with physicians, hospital staff, insurance companies, and other healthcare organizations to facilitate the registration process.
  • Managed incoming calls from patients seeking information about their account balance or services offered by the facility.
  • Collaborated with multiple departments within the organization to streamline processes and improve operational efficiency.
  • Maintained current knowledge of products and services offered by the organization.
  • Conducted follow-up phone calls with patients after discharge to ensure satisfaction with their experience at the facility.
  • Assisted patients with scheduling appointments or obtaining referrals from their primary care physician.
  • Assisted in developing policies and procedures related to patient access services.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Stayed current on community-based resources and services useful to patients.

Conifer Patient Access

Hilton Head Hospital
Hilton Head Island, South Carolina
01.2018 - 06.2022
  • Facilitated patient registration processes to ensure timely and accurate information capture.
  • Coordinated insurance verification procedures to streamline patient access and reduce delays.
  • Managed appointment scheduling to optimize clinic efficiency and patient flow.
  • Conducted patient communication outreach to confirm appointments and gather necessary information.
  • Performed data entry and maintenance tasks to uphold accurate patient records.
  • Provided referral management support to assist patients in accessing necessary services.
  • Ensured compliance with healthcare regulations and documentation standards.
  • Collaborated with team members to improve patient access processes and resolve issues.
  • Trained new staff on patient access procedures to enhance team performance.
  • Developed workflows to enhance efficiency in patient registration and insurance processing.
  • Resolved patient inquiries and concerns, improving overall patient satisfaction.
  • Updated and maintained patient records in the electronic health record system.
  • Documented interactions and processes to facilitate adherence to organizational policies.
  • Processed insurance claims and followed up on outstanding issues to expedite payments.
  • Managed patient registration processing to ensure accuracy and compliance with policies.
  • Conducted insurance verification management to enhance patient access to services.
  • Performed data entry and maintenance for patient records, ensuring accuracy and accessibility.
  • Assisted with compliance and documentation efforts to uphold regulatory standards.

Former EMS Driver

Freedom 1st
Piedmont, South Carolina
09.2019 - 11.2019
  • Operated delivery vehicles safely while adhering to all traffic and safety regulations.
  • Executed precise route planning to maximize efficiency and minimize delivery times.
  • Maintained vehicle cleanliness and conducted regular inspections to ensure safety compliance.
  • Coordinated delivery schedules with dispatch to optimize workload and routes.
  • Responded to customer inquiries regarding delivery status and resolved issues promptly.
  • Utilized GPS technology to navigate and adapt routes in real-time.
  • Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
  • Documented delivery logs and maintained accurate records of mileage and fuel consumption.
  • Communicated effectively with customers to enhance satisfaction and foster relationships.
  • Adapted to changing traffic conditions and weather to ensure timely deliveries.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Secured merchandise, avoiding damage during transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Achieved consistently high customer scores due to exceptional service.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.

Former Billing Clerk

The Pediatric Center
Thomasville, Georgia
05.2019 - 09.2019
  • Processed invoices and payments accurately and promptly.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.
  • Assisted with other administrative tasks as assigned.
  • Managed all payments processing, invoicing and collections tasks.
  • Assisted with month-end closing processes by preparing journal entries related to billing activity.
  • Collaborated with IT department to troubleshoot and resolve billing system issues promptly.
  • Facilitated access to specialty services by identifying providers who accept Medicaid and Medicare insurance programs.
  • Verified accuracy of billing statements prior to processing payments from guests.
  • Prepared detailed reports on billing resolution activities for management review.

Education

Medical Terminology / Coding - Medical Informatics

Allied Schools, CA
12-2000

High School Diploma -

Parkersburg Catholic High School, Parkersburg, WV
06-1989

Skills

  • Electronic health records
  • Insurance verification
  • Patient scheduling
  • Compliance adherence
  • Data entry accuracy
  • Customer relationship management
  • Workflow optimization
  • Appointment coordination
  • Problem solving
  • Conflict resolution
  • Time management
  • Team collaboration
  • Training development
  • Insurance claims
  • Patient relations
  • Process improvement
  • Effective communication
  • Paperwork coordination
  • Medical records management
  • Insurance verifications
  • Electronic medical records
  • Office administration
  • Patient registration
  • Documentation
  • HIPAA guidelines
  • Medical office procedures
  • Record processing
  • HIPAA compliance
  • EMR / EHR
  • Reminder calls
  • Microsoft office
  • Appointment scheduling
  • Front desk operations
  • Pre-hospital care
  • Telephone etiquette
  • Outpatient care
  • Medical transcription
  • Records management
  • Patient reception management
  • Medical terminology
  • Proficient in Epic,TouchWorks,Meditech,AthenaHealth,NextGen, Cerner, Many others
  • Medical charting
  • Appointment setting
  • Typing 35-40 wpm

Languages

English
Professional

Certification

Medical Advanced Terminology

Timeline

Medical Receptionist - Mountain Management
12.2023 - 12.2025
Lead Patient Access Representative - Bradley Medical Center
10.2023 - 12.2023
Former EMS Driver - Freedom 1st
09.2019 - 11.2019
Former Billing Clerk - The Pediatric Center
05.2019 - 09.2019
Conifer Patient Access - Hilton Head Hospital
01.2018 - 06.2022
Allied Schools - Medical Terminology / Coding , Medical Informatics
Parkersburg Catholic High School - High School Diploma,

References

References available upon request.