Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Mire

Lafayette,LA

Summary

Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability. Experienced with managing service delivery operations, ensuring seamless service integration. Utilizes strategic planning and stakeholder management to enhance service efficiency and client satisfaction. Track record of implementing process improvements and leading high-performing teams.

Overview

32
32
years of professional experience

Work History

Senior Consultant | Service Delivery and Migration

CGI Federal
03.2022 - Current
  • Led service delivery initiatives to enhance customer satisfaction and operational efficiency.
  • Developed and implemented process improvement strategies for service delivery teams.
  • Managed cross-functional teams to ensure timely project execution and client engagement.
  • Streamlined communication channels between stakeholders to facilitate effective service delivery.
  • Analyzed performance metrics to identify areas for continuous improvement in service operations.
  • Established key performance indicators to measure success of service delivery processes.
  • Drove strategic planning efforts to align service offerings with business goals and client needs.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.

Network Manager

LHC Group
09.2019 - 03.2022
  • Managed 3rd party vendor relationships
  • Research and development of old and new processes for strategic partnerships
  • Worked internally with Operations, Sales Team, Business Intelligence, Marketing and Engineering teams to determine best vendors to work with in a timely and efficient manner for budget and resource constraints.

Sr, Project Manager

Waitr Holdings Inc
03.2015 - 07.2022
  • Hired and trained driver core for the Lafayette market, over 700 drivers
  • Project lead for the scheduling software platform used across Waitr for reporting to payroll and to determine driver efficiency
  • Developed training process and trained all new employees hired for city managers in new markets
  • Managed all markets, using real time software to make split decisions on operations on pausing markets or driver issues.
  • Advanced Television Systems

Owner

Technology Company
01.2013 - 03.2015
  • Clients included:
  • Wide World of Sports Broadcast Center
  • X2O Media a BARCO Company
  • Verizon Wireless
  • Focused on Emerging technology for Digital Media and TV Broadcasting in order to improve clients workflow
  • Introduced client to new integration workflows with new media, such as using HTML 5 across all platforms
  • Project Management and technical coordinator for Verizon Wireless for their interactive experiences for their retail stores.
  • Worked with all vendors to insure all software updates were carried out. Responsible for maintaining the servers that the X2O Presenter resides on.
  • ESPN

Team Lead on All R&D

Emerging Technology ESPN
01.2006 - 01.2013
  • Conducted research of new technology to improve workflows for Remote Operations and Studio shows.
  • Monitored market trends and new technology developments
  • MPEG2 Codec subverting for use for streaming online. Used MPEG Later after license issues were cleared up
  • Advised on best practices to introduce proven technologies across multiple business units.
  • Team lead on all R&D for 3D workflows for remote production, which lead to ESPN 3D network.
  • Worked as lead technologist at Full Sail University for the ESPN Sports Lab and the Innovation Lab at ESPN Wide World of Sports for projects such as, real time rendering for motion tracking players, instant reply, virtual 3d graphics, and 4k camera technology delivery.
  • Synchronized logistics for special events ranging from small board meetings to large conferences attended by over 1,500 guests
  • Consistently sought cost saving measures, including the implementation of new technology, saving thousands of dollars in man power and equipment.
  • Excelled in working with Marketing Department to develop their ad sales ideas for technology in finding new ways to create revenue.
  • Project Manager

Project Manager

Digital Center for ESPN
01.2004 - 01.2006
  • Managed all aspects of corporate computer deployments, which included news room system and office to all Production rooms.
  • Used a MPEG2 pushed out to NOC through video servers for broadcast
  • Team Lead for the concept and build out of the Hi-Sup screening room. Also, developed a new workflow for the Hi-Sup to assign games to specific production assistants.
  • Deployed digital signage to screening room and studio G for studio shows, such as College Gameday.
  • News24 Houston

IT Specialist

News24 Houston
01.2002 - 01.2004
  • Served as the lead IT Specialist for the newsroom systems, video server, and master control.
  • Communicated with assignment desk managers, IT/Engineering managers and coordinators from various departments, ensuring they are equipped with the proper utilities and logistical support to conduct business.
  • Proactively identify and troubleshoot potential issues before they arise with newsroom software and hardware.
  • Continually survey, record and evaluate successes and areas of opportunity for future planning and growth.
  • MCI

Provisioner

MCI
01.2000 - 01.2002
  • Provisioned and manage OC3, T1 lines for the Ohio region. Work with a variety of departments to get the demark successfully installed within time restraints
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Public Health/Preventive Health/Medical Intelligence Technician

US Air Force
01.1994 - 01.1999
  • Active Duty/Reserves
  • Conducted routine inspections of all food facilities for on base operations
  • Briefed all incoming airmen of all hazardous materials in their shop and made them aware of OSHA and military standards posted in each area
  • Performed baseline hearing test for new personnel assigned to flight line operations
  • Educated hospital personnel of the dangers and risk of blood borne pathogens and the proper disposal of hazardous materials.
  • Briefed all military personnel of the medical dangers, such as food, chemical warfare, and climate for all deployments.

Education

Mass Communication/Business (Some College) -

University of Louisiana at Lafayette
Lafayette, LA
01.1997

Skills

  • Program and process development, management and project planning (10 years)
  • Analysis skills (10 years)
  • Time management (10 years)
  • Communication skills (10 years)
  • Operations and stakeholder management (10 years)
  • Process improvement (10 years)
  • Leadership (10 years)
  • Organizational skills (10 years)
  • Project management methodology (5 years)
  • IT management (8 years)
  • Project planning, scheduling, strategy and implementation
  • IT auditing
  • Estimating, budgeting and financial services
  • Case documentation and solutions development
  • Client relationship management

Timeline

Senior Consultant | Service Delivery and Migration

CGI Federal
03.2022 - Current

Network Manager

LHC Group
09.2019 - 03.2022

Sr, Project Manager

Waitr Holdings Inc
03.2015 - 07.2022

Owner

Technology Company
01.2013 - 03.2015

Team Lead on All R&D

Emerging Technology ESPN
01.2006 - 01.2013

Project Manager

Digital Center for ESPN
01.2004 - 01.2006

IT Specialist

News24 Houston
01.2002 - 01.2004

Provisioner

MCI
01.2000 - 01.2002

Public Health/Preventive Health/Medical Intelligence Technician

US Air Force
01.1994 - 01.1999

Mass Communication/Business (Some College) -

University of Louisiana at Lafayette

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