Anthony Mitchell
New Albany,OH
Overview
6
6
years of professional experience
Work History
Sales Engineer
Advanced Network Services
Columbus, Ohio
07.2021 - Current
- Played a key role in the oversight of an extensive territory, responsible for supervising the commissioning, programming, and maintenance of Distributed Antenna Systems (DAS) across 40+ buildings
- Responsible for commissioning, programming, and yearly alignments of DAS components to meet project specifications
- Conducted routine maintenance and inspections of Distributed Antenna Systems, ensuring optimal functionality
- Worked closely with equipment manufacturers to ensure the proper function of DAS systems
- Monitored network parameters and promptly addressed issues to minimize downtime
- Engaged in daily customer interaction, providing support and addressing inquiries
- Managed inventory, ensuring adequate stock levels and timely procurement of required components
- Provided 24/7 on-call support, delivering prompt fixes due to the critical importance of DAS systems
- Collaborated with cross-functional teams to implement system upgrades and enhancements
- Documented maintenance activities and provided regular reports to management
- Configured, and tested DAS components to meet project specifications
- Responded to service requests, diagnosed issues, and implemented effective solutions
- Engage with clients daily to understand their requirements and customize DAS setups accordingly
- Demonstrated proficiency in comprehending blueprints and logical prints for accurate system implementation
- Utilized Anritsu, EXFO, Seagull & WIND for diagnostics and troubleshooting, contributing to efficient issue resolution
- Demonstrated expertise in properly using Anritsu, EXFO Seagull & WIND, resulting in accurate and effective system configurations
- Collaborated with SOLID, JMA, Corning One & Commscope to implement testing procedures and ensure adherence to industry standards
- Documented and reported test results, providing valuable system optimization and improvement insights
- Successfully trained team members on equipment usage and testing protocols, contributing to a skilled and knowledgeable workforce.
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Planned various product configurations to meet diverse customer needs.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Tracked competitor activities such as pricing changes, new product releases.
- Assisted field service personnel in resolving complex problems encountered by customers.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
Sales Technician
ADT
Pickerington, Ohio
01.2018 - 01.2021
- Conducted sales consultations with clients, assessing their security needs and recommending appropriate ADT solutions
- Executed installations of ADT security systems, ensuring proper functionality and customer satisfaction
- Provided comprehensive training to customers on the use of ADT security systems
- Conducted routine maintenance and troubleshooting to address any issues promptly
- Collaborated with cross-functional teams to enhance the efficiency of security solutions
- Achieved and consistently exceeded sales targets through effective communication and sales techniques.
- Developed key customer relationships to increase sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Demonstrated product features and benefits to potential customers.
Skills
- DAS Configuration
- Routine Maintenance
- Troubleshooting and Diagnostics
- Network Monitoring
- Daily Customer Interaction
- Inventory Management
- 24/7 On-Call Support
- Blueprint and Logical Print Understanding
- Collaboration and Teamwork
- Documentation and Reporting
- Prompt Issue Resolution
- Customer Support
- Performance Testing
- Territory Management
- Customer Relationship Management
Hobbies and Interests
- Cycling
- Golf
- Weightlifting
- Running
Timeline
Sales Engineer
Advanced Network Services
07.2021 - Current
Sales Technician
ADT
01.2018 - 01.2021