Personable professional dedicated to cultivating positive client, staff, and management connections. Highly-skilled communicator with a proven ability to solve complex problems and resolve conflicts. Experienced in resource allocation and schedule management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Interviewer
Albert Einstein College of Medicine
04.2021 - Current
Run Recruitment of Participants: Call potential participants, Schedule/Pre-screen, Direct staff on next steps for participants, Conduct meetings giving data points, Create and maintain social media.
Obtain consent from study participants by providing clear explanations of HIPAA regulations, consent forms, and study details.
Supervise appointment booking for diverse facets of the research via person-to-person or telephonic interfaces.
Achieved management of relevant participant data through development of Excel spreadsheet template to monitor progress in different sub-studies.
Train new employees and leaders in interview methods and etiquette, following protocol.
Proficiently address minor technical challenges pertaining to data generation and program software.
Administer CIDI questionnaire (Composite International Diagnostic Interview).
Administer BRACE (Bias Reduction through Analysis of Competing Events) and complete BRACENOTI (Neuropsychiatric battery notification).
Administer NP questionnaires such as WRAT (Wide Range Achievement Test), NPEDUC (Education experience), NPIADL (Lawton Instrumental Activity of Daily Living scale), NPEFFORT (Visual analogue of effort scale), NPPTINFO (Participant information form), NPPSS (Perceived stress scale), and NPPTSD (posttraumatic stress disorder checklist).
Administer various assessment tools, including ACASI for psychosocial/behavior analysis, MATL for measuring material need insecurity, INDI for Intersectional discrimination index, and CAT-MH for computerized adaptive mental health tests, and completed MHNOTI (Computerized mental health assessment notification).
Administer questionnaires: SD (Social demographic), HH (Health history), COVID (Covid-19), COVAC (Vaccination), HOSP (Hospitalization), SHQ (Sexual health), HCU (Health care utilization), ORAL (Oral health), IPAQ (International physical activity), FIS (Food security and hunger form), SLPSQI (Pittsburgh sleep quality index), TELE (Telehealth assessment form), RACE (Ethnicity and race), FHX (Family health history form), M6OB (Mid 6 months obstetrics questionnaire).
CASAC-T
Metropolitan Center For Mental Health, F.A.I.R.
12.2019 - 04.2022
Meet or call new or disengaged individuals to facilitate engagement in treatment.
Assists clients with development of recovery plans.
Raise awareness and link participants to existing social and other support services, including formal recovery supports.
Provide non-clinical crisis support, especially after periods of hospitalization or incarceration.
Work with participants to identify strengths.
Educate program participants about various modes of recovery.
Maintain records in an accurate and timely manner, in accordance with regulations.
Assist with diagnostic assessments, evaluations, Substance Use Disorder counseling in both individual and group settings.
Participate in interdisciplinary staff meetings and conferences.
Animal Care Taker II
Albert Einstein College of Medicine
07.2018 - 04.2021
Provided humane and safe care for laboratory animals using proper equipment and established procedures.
Executed scheduled & as-needed changes to animal caging, while diligently carrying out daily cleaning tasks in designated animal rooms.
Sanitized animal quarters, service rooms, and equipment according to schedule. Trained team members on operating cage washer, bottle washer, and autoclave. Maintained cleanliness of facilities by utilizing various support equipment.
Handled/disposed of bio-hazardous materials while maintaining inventory of supplies and supply areas.
Maintained a smooth flow of clean materials from the clean side cage wash to animal rooms, ensuring that soiled materials are returned to the dirty side cage wash and that all technicians adhere to proper procedures for bringing soiled material to the cage wash.
Notifies Veterinary Technician, Facility Supervisor or Veterinarian in writing about any abnormal findings promptly.
Administrative Service Manager
Ricky's
10.2015 - 07.2018
Entered incoming merchandise into AS400 system, resolving any related inventory or shipment issues
Demonstrated proficiency in inventory management, stock replenishment, and store maintenance; imparted these skills to new hires.
Developed and implemented policies and procedures to improve administrative services operations.
Reviewed and analyzed current operational processes, identified areas for improvement, and developed strategies to increase efficiency.
Created detailed reports on administrative services activities, including budgeting and resource allocation.
Collaborated closely with other departments to coordinate activities and maximize resources.
Provided guidance to staff members regarding office management procedures and protocols.
Ensured that all administrative tasks were completed accurately and in a timely manner.
Monitored inventory levels of office supplies and equipment; placed orders as necessary.
Resolved customer inquiries and complaints in an efficient manner.
Supervised a team of administrative support staff; provided ongoing feedback on job performance.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Laboratory Technician B
Columbia University Medical Center, T. C. Wang Lab
11.2007 - 07.2009
Organized and recorded details of daily operations of health monitoring and general animal care as well as notifying relevant investigators when appropriate; Managed and maintained transgenic and mutant mouse colonies of approximately 1,000 cages (within a barrier facility) via various breeding and weaning protocols in addition to maintaining and recording of individual inventories, genetic screenings, and other relevant data analyses; Aided and trained investigative members with gavaging, sub-mandibular bleeding, and IP injections for various studies in addition to essential molecular biological techniques such as DNA extraction, PCR gel analysis, and photography; Aided in efforts to rederive and cryopreserve mice as well as with the coordination of both international and domestic imports and exports of mice; Aided investigative members with working within a barrier facility and adhering to institutional policies (as per Columbia University's ICM and IACUC); Aided in enforcement of laboratory and university safety guidelines / rules, scheduling use of equipment, maintaining records for radiation safety and badge monitoring, chemical safety, storage, and disposal in addition to reviewing all IACUC submissions, renewals, and modifications; Performed minor equipment maintenance.
Education
Associate of Arts - Liberal Arts & Psychology
Bronx Community College
Bronx, NY
Skills
Web-based scheduling
Telephone Etiquette
Data Verification
Inbound and outbound calls
Administering interviews
Confidential data protection
Video interviews
Scheduling participants
Client Engagement
Recordkeeping
Database Management
Certification
The American Association for Laboratory Animal Science, 05/2008, Registered Laboratory Animal Technician (R-ALAT)
National Council for Behavioral Health, 08/2018, Mental Health First Aid USA
New York State Department Of Health, 09/2019, Naloxone Opioid Overdose Prevention
The New York Certification Board (OASAS), 12/2020, Certified Recovery Peer Advocate
The New York Certification Board (OASAS), 12/2020, Credentialed Alcoholism and Substance Abuse Counselor - Trainee
Affiliations
Learning American Sign Language
References
References available upon request.
Timeline
Clinical Interviewer
Albert Einstein College of Medicine
04.2021 - Current
CASAC-T
Metropolitan Center For Mental Health, F.A.I.R.
12.2019 - 04.2022
Animal Care Taker II
Albert Einstein College of Medicine
07.2018 - 04.2021
Administrative Service Manager
Ricky's
10.2015 - 07.2018
Laboratory Technician B
Columbia University Medical Center, T. C. Wang Lab
11.2007 - 07.2009
The American Association for Laboratory Animal Science, 05/2008, Registered Laboratory Animal Technician (R-ALAT)
National Council for Behavioral Health, 08/2018, Mental Health First Aid USA
New York State Department Of Health, 09/2019, Naloxone Opioid Overdose Prevention
The New York Certification Board (OASAS), 12/2020, Certified Recovery Peer Advocate
The New York Certification Board (OASAS), 12/2020, Credentialed Alcoholism and Substance Abuse Counselor - Trainee
Associate of Arts - Liberal Arts & Psychology
Bronx Community College
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