Anthony Monroy
Miami,FL
Summary
- Dedicated and meticulous Refrigeration Technician with four years' experience performing detailed repair work while prioritizing and completing multiple tasks to achieve project goals. Flexible and focused team player with expertise in time management, troubleshooting, preventive maintenance and equipment operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Carrier Reefer Technician
Sunbelt Transport Refrigeration
08.2021 - Current
- Carrier Transicold Reefer Technician Certificate (Available)
- Analyzed malfunctioning equipment and determined type of repairs required.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Maintained and fixed electrical and pneumatic controls, on Carrier and Thermo-King equipment.
- Perform Service calls and Callout's to customer locations.
- Perform and analyze download on Tru-Tech carrier software
- Maximized revenue and reduced downtime through exceptional quality assurance protocols
Service Writer
Sunbelt Transport Refrigeration
08.2020 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into Karmak database to track job status.
- Gathered information through research and vendor inquiries to provide job estimates.
- Provided job status reports to promote quick and accurate service.
- Orchestrated efficient service schedules to meet need of customers per day in fast-paced environment
- Boosted service revenue by proactively promoting additional service options
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2013
Skills
- Forklift Experience
- Parking 53ft Trailers
- Customer Service
- Service Sales
- Time Efficient
Certification
- Certified Carrier Reefer Technician, Sunbelt Carrier Refrigeration (Dealer) - 5 Years
Languages
English
Full Professional
Timeline
Carrier Reefer Technician
Sunbelt Transport Refrigeration
08.2021 - Current
Service Writer
Sunbelt Transport Refrigeration
08.2020 - Current
High School Diploma -
South Dade Senior High School
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