Anthony Monteleone
Salem,OH
Summary
I am equipped with strong problem-solving abilities gained through experience, a true willingness to learn, and excellent communication skills. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Police Officer
East Palestine Police Department
East Palestine, OH
01.2023 - Current
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Apprehended offenders and conducted interviews and interrogations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members I serve.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Dispatcher
City of East Palestine
East Palestine, OH
04.2021 - 02.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
AT&T Sales Representative
Portables
Beaver Falls, PA
10.2021 - 04.2022
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Delivery Driver
WPA- Amazon
Coraopolis, PA
08.2021 - 10.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Consultant
Jim Shorkey Auto Group
Austintown, OH
05.2021 - 06.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Expanded customer base through cold calling, networking, and relationship building.
Sales Consultant
Ron Lewis Ford
Beaver Falls, PA
07.2020 - 03.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Expanded customer base through cold calling, networking, and relationship building.
Loan Partner
Clearview Federal Credit Union
Moon, PA
06.2019 - 07.2020
- Collaborated with loan officers to ensure accurate and timely completion of loan applications, increasing overall productivity.
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Checked loan documents for accuracy prior to closing.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
AT&T Sales Representative
Prime Communications Inc
Salem, OH
12.2018 - 06.2019
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Consultant
Ron Lewis Ford
Beaver Falls, PA
02.2018 - 12.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Expanded customer base through cold calling, networking, and relationship building.
Cook / Manager
Ianazone's Pizza
East Palestine, OH
11.2015 - 12.2018
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Consistently met budgetary goals through careful management of food costs and labor expenses.
- Improved team morale by fostering open communication and encouraging professional growth among staff members.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
Officer in Charge (Supervisor)
Columbiana County Jail
Lisbon, OH
09.2014 - 11.2015
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Handled administrative requirements, maintained records and submitted operational reports.
- Resolved complex issues through critical thinking and effective communication with inmates.
Assistant Manager
T & M Hardware and Rentals
East Palestine, OH
08.2012 - 09.2014
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Counselor
Camp Frederick Ohio
Rogers, OH
06.2012 - 08.2012
- Watch over youth
- Make sure that all guest remained safe at all times
- Make sure I got all youth to events on time and in an orderly fashion
- (Job was seasonal)
Deli Worker and Electronic Sales
Costco
Harrisonburg, VA
06.2011 - 06.2012
- Customer Service
- Cook and prepare food for deli
- Clean up and close deli
- Help customers with information on our electronics
- (Left because moved to Ohio)
Dispatcher
Shenandoah Police Department
Shenandoah, VA
05.2009 - 06.2011
- Answer phone calls and take messages for officers
- Contact officers by radio in cases of emergency
- Watch over department when officers are out
- Keep department clean
- (Left for better job opportunity)
Grocery Store Clerk
Shenandoah Grocery
Shenandoah, VA
05.2008 - 06.2011
- Customer Service
- Run Register
- Take out groceries for customers
- Stock and Front Shelves
- Clean Store
- (Left for better job opportunity)
Education
High school diploma -
Page County High School
Bachelor of Science - Biblical Study/ Evangelism
Liberty University
Lynchburg, VA05-2027
Diploma of Biblical Studies (60 Credit Hrs.) - Biblical Studies And Theology
Willmington School of The Bible/Liberty University
Lynchburg, VA12-2024
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Community engagement
- Human relations
- Community relations
- Crisis intervention and de-escalation
- Solutions-based sales
- Digital sales tracking
- Sales presentation customization
- Sales goal establishment
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Police Officer
East Palestine Police Department
01.2023 - Current
AT&T Sales Representative
Portables
10.2021 - 04.2022
Delivery Driver
WPA- Amazon
08.2021 - 10.2021
Sales Consultant
Jim Shorkey Auto Group
05.2021 - 06.2021
Dispatcher
City of East Palestine
04.2021 - 02.2023
Sales Consultant
Ron Lewis Ford
07.2020 - 03.2021
Loan Partner
Clearview Federal Credit Union
06.2019 - 07.2020
AT&T Sales Representative
Prime Communications Inc
12.2018 - 06.2019
Sales Consultant
Ron Lewis Ford
02.2018 - 12.2018
Cook / Manager
Ianazone's Pizza
11.2015 - 12.2018
Officer in Charge (Supervisor)
Columbiana County Jail
09.2014 - 11.2015
Assistant Manager
T & M Hardware and Rentals
08.2012 - 09.2014
Counselor
Camp Frederick Ohio
06.2012 - 08.2012
Deli Worker and Electronic Sales
Costco
06.2011 - 06.2012
Dispatcher
Shenandoah Police Department
05.2009 - 06.2011
Grocery Store Clerk
Shenandoah Grocery
05.2008 - 06.2011
High school diploma -
Page County High School
Bachelor of Science - Biblical Study/ Evangelism
Liberty University
Diploma of Biblical Studies (60 Credit Hrs.) - Biblical Studies And Theology
Willmington School of The Bible/Liberty University