Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
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Anthony Moore

Huntsville,AL

Summary

Organized, dead-line oriented professional who has demonstrated the ability to adapt to various work environments. Able to accomplish goals by working in a team environment or independently with little or no supervision. Exercised integrity throughout my work history where personal and pertinent information was exchanged.

Overview

14
14
years of professional experience

Work History

Specialist

Apple
08.2024 - Current
  • Products and services based off customer needs
  • Educate customers on relevant purchasing options
  • Help and guide customers set up new devices
  • Understand and proactively stay up to date on Apples product
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Store Leader

Kroger
04.2022 - 04.2024
  • Lead a store over 125 associates including department managers and assistant department managers along side with 3 other Assistant Managers
  • Direct and coach direct reports on performance
  • Fulfill company promise on being Full, Fresh & Friendly ensuring each department is presentable
  • Partner with department management on maximizing sales, while also seeking opportunities to reduce shrink
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Retail Department Manager

Nike, Consumer
04.2021 - 03.2022
  • Manage all daily activities in a specific area of the store (S&R, Footwear, Apparel, etc.), including selling and service, selecting and developing associates, merchandising and time and business management
  • Execute and maintain and selling floor standard
  • Communicate promotional event information to maximize results of each event
  • Identify issues and opportunities based on selling and customer feedback
  • Assist the Store Manager in delivering a premium consumer and employee experience
  • Coached and mentored a team of 100 employees
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
  • Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
  • Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
  • Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
  • Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
  • Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Store Manager

Ashley HomeStore, Red Mountain Retail
09.2020 - 03.2021
  • Responsible for creating a customer experience resulting in complete customer satisfaction, while meeting guidelines set forth by the company
  • Adheres to all policies to ensure that all sales, financing, inventory, & merchandising guidelines are met
  • Creating an inspirational, fun, & productive culture
  • Communication with the corporate office on sales trends, market conditions etc
  • Meeting and exceeding store customer satisfaction, sales targets which include sales per guest (SPG), Gross Margin, and other key performance metrics
  • Lead the store in meeting and exceeding these goals through the optimization of guest conversion and sales tickets using the techniques provided by the company
  • Maintain a visible presence on the sales floor, role-modeling the selling process, personally interacting with guests and being in a position to positively impact the sales process and ensure the Company’s brand is properly represented
  • Resolve guest issues in a professional, helpful manner that strikes the proper balance between guest satisfaction and financial responsibility to the company
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

General Manager

Victra – Verizon Wireless Premium Retailer
02.2019 - 09.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Multi-Unit Manager

East Point
Atlanta
01.2018 - 02.2019
  • Consistently achieved sales goals
  • Responsible for profit and loss control
  • Verified customer personal information
  • Tracked sales performance
  • Trained and mentored all staff
  • Ensured all staff upheld company standards such as following the sales process
  • Managed an operating budget for 17 employees
  • Ensured adequate staffing and recruitment to meet the needs of the business
  • Responsible for achieving daily/monthly sales and profit goals
  • Successfully implemented new policies and procedures to improve team efficiency, Managed all operation duties, including receiving inventory, SRS completion
  • Generated and achieved daily sales quotas
  • Managed and trained new hires
  • Coached and mentored a team of 25 employees
  • Supervised floor sales
  • Identified sales opportunities and acted on leads
  • Scheduled meetings with prospective customers and through cold calling
  • Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Selling Store Manager

Verizon Wireless
08.2017 - 01.2018
  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Report on buying trends, customer needs, profits etc
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)

Inbound Call Center Representative

Time Warner Cable
04.2016 - 10.2016
  • Answer calls and provide the required information by resolving queries
  • This task is performed by following standards of the company and maintaining premium quality of services
  • Facilitate sales of all products and services according to the client's needs
  • Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
  • Assist and guide customers with all the required knowledge of the services and goods
  • Prepare bills and make repairs if required
  • Meet and exceed call daily requirements 28-35 per day.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.

Sales Consultant

A Wireless – Verizon Wireless Premium Retailer, North
Raleigh, Carolina
05.2013 - 04.2016
  • Build Customer Loyalty
  • Meet all sales objectives
  • Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
  • Maintain strong knowledge of all Company products, accessories, pricing plan s, promotions, and service features
  • Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.

Business Wireless Consultant

Victra Verizon Wireless
Greenville
06.2014 - 11.2014
  • Developed and maintained professional relationship with clients through phone & email
  • Coordinate with clients and ensure appropriate resolution of all problems
  • Evaluate sales performance on regular basis and ensure achievement of all target for contract renewals for wireless services.
  • Exceeded monthly sales targets by effectively showcasing the benefits of our wireless offerings to prospective customers.
  • Strengthened brand loyalty by addressing customer inquiries in a timely and professional manner.
  • Worked closely with other departments such as finance, logistics, and after-sales support teams to ensure smooth end-to-end customer experiences.
  • Assisted customers in selecting the best wireless plans, devices, and accessories to meet their unique needs.
  • Stayed current on industry trends, emerging technologies, and competitor insights to maintain a competitive edge in the market.

Retail Sales Representative

Wireless Expression, AT&T, Oxford Alabama
02.2011 - 03.2013
  • Advised customers on products
  • Provided the best customer service possible
  • Built customer loyalty
  • Presented and promoted products based off customer needs
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.

Retail Sales Representative

Go Wireless – Verizon Wireless Premium Retailer, Jacksonville Alabama
11.2010 - 10.2011

Education

Exercise

University of North Alabama
2009

Skills

  • Sales Management
  • Project Management
  • Multi-Site, Multi-Project Operations
  • Negotiation, Persuasion, and Communication
  • Decision Making
  • Problem Solving
  • Account Management
  • Customer Relationship Management (CRM
  • E-Commerce/ Order Fulfillment
  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Management collaboration
  • Team collaboration
  • Coaching and mentoring
  • Troubleshooting techniques
  • Team performance improvement
  • Time management
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Problem-solving abilities
  • Relationship building
  • Active listening
  • Customer relationship management
  • Goal setting
  • Inventory management
  • Project management
  • Performance management

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany Culture

Timeline

Specialist

Apple
08.2024 - Current

Store Leader

Kroger
04.2022 - 04.2024

Retail Department Manager

Nike, Consumer
04.2021 - 03.2022

Store Manager

Ashley HomeStore, Red Mountain Retail
09.2020 - 03.2021

General Manager

Victra – Verizon Wireless Premium Retailer
02.2019 - 09.2019

Multi-Unit Manager

East Point
01.2018 - 02.2019

Selling Store Manager

Verizon Wireless
08.2017 - 01.2018

Inbound Call Center Representative

Time Warner Cable
04.2016 - 10.2016

Business Wireless Consultant

Victra Verizon Wireless
06.2014 - 11.2014

Sales Consultant

A Wireless – Verizon Wireless Premium Retailer, North
05.2013 - 04.2016

Retail Sales Representative

Wireless Expression, AT&T, Oxford Alabama
02.2011 - 03.2013

Retail Sales Representative

Go Wireless – Verizon Wireless Premium Retailer, Jacksonville Alabama
11.2010 - 10.2011

Exercise

University of North Alabama

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Anthony Moore