ANTHONY MORALES
Tampa,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Bealls Store
08.2022 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Online Manager
Macys Department Store
08.2020 - 08.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Managed daily operations of branch, order fulfillment and customer service.
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Confirmed items picked for orders by keying codes into system.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Cashier Supervisor
JCPenny Department Store
08.2018 - 08.2020
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed exchanges and returns by inputting in company database.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
Education
BBA -
Hillsborough Community College
Tampa, FL04.2028
High School Diploma -
A.P Leto High School
Tampa, FL05.2020
Skills
- Work Planning and Prioritization
- Hiring and Training
- Time Management
- Customer Relationship Management
- Employee Coaching and Motivation
- Team Leadership
- Goal Setting
- Good Judgment
- Decision Making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Bealls Store
08.2022 - 01.2024
Online Manager
Macys Department Store
08.2020 - 08.2022
Cashier Supervisor
JCPenny Department Store
08.2018 - 08.2020
BBA -
Hillsborough Community College
High School Diploma -
A.P Leto High School