Anthony Morales
Saela Pest Control
Olympia
13
years of professional experience
Operations and Quality Leader experienced in quality assurance, branch operations, compliance, and process improvement. Developed first enterprise Quality Assurance program supporting 23 branches across nine states and created over 30 company-wide SOPs to enhance operational consistency and customer experience. Focused on team collaboration, regulatory compliance, and continuous improvement initiatives to drive results.
Work History
Quality Assurance Manager
7 Months- Established first enterprise quality assurance program supporting 23 branches across nine states, enhancing overall quality standards.
- Developed 30+ company-wide SOPs, audit standards, CAPA processes, and quality scorecards, streamlining compliance and operational efficiency.
- Implemented corrective actions contributing to a 2% increase in customer retention, 15% improvement in employee retention, and 10% improvement in audit scores.
- Partnered with 50 branch and service managers to drive operational consistency, safety, compliance, and customer experience improvements.
Branch Manager
3 Years- Led branch operations, including staffing, budgeting, customer service, safety, compliance, and financial performance to ensure efficient service delivery.
- Oversaw daily operations to ensure service quality and customer satisfaction.
- Implemented process improvements that enhanced team efficiency and reduced response times.
- Recruited, coached, and developed technicians to enhance service quality and operational accountability.
- Developed training programs for new staff, fostering skill development and operational knowledge.
Operations Manager
9 Months- Led labor planning and workflow optimization initiatives in high-volume distribution center, enhancing productivity and improving inventory flow and safety.
- Led cross-functional teams to optimize warehouse operations and improve efficiency.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Implemented safety protocols, ensuring compliance with industry standards and minimizing risks.
Quality Assurance Supervisor
7 Years- Supervised quality assurance team to ensure compliance with safety and operational standards.
- Developed and implemented QA protocols that improved inspection accuracy and efficiency.
- Conducted regular training sessions for staff on best practices in pest control quality assurance.
- Managed commercial quality programs, enhancing safety standards through effective leadership.
- Boosted branch profitability by over 40% through strategic operational planning and employee development.
Parts & E-Commerce Manager
2 Years- Managed purchasing, inventory, retail operations, and e-commerce.
Education
Bachelor of Science - Business Administration
Concentration: Organizational Leadership (Expected 2028)
Skills
Quality control
Quality testing
Quality systems
Compliance audits
Regulatory compliance
Continuous improvement
Data analysis
Project management
Timeline
Quality Assurance Manager
Saela Pest Control
11.2025 - 06.2026Read More
Branch Manager
Saela Pest Control
10.2022 - 10.2025Read More
Operations Manager
Target Import Warehouse
01.2022 - 10.2022Read More
Quality Assurance Supervisor
Clark Pest Control
01.2015 - 01.2022Read More
Parts & E-Commerce Manager
Appliance Repair Experts
01.2013 - 01.2015Read More
Southern New Hampshire University
Bachelor of Science from Business Administration
Read More